Available in Classic and VPC
This page lists problems you might run into when using App Safer. Click on the error to see more details.
Troubleshooting common issues
The following are examples of common errors you might encounter:
App installation error
The app with App Safer applied does not install on the device.
App Safer application failure
Failure to register via Android APK easy application.
Failure to register via iOS or Android SDK integration.
App force quit
The app with App Safer applied force quits after displaying an error message.
The app with App Safer applied force quits without an error message.
'terminated. due.to security issues' message appears.
App blocking error
The app with App Safer applied is not properly blocked.
The app with App Safer applied fails to block malicious apps.
App function error after applying App Safer
Specific app functions fail to operate after App Safer is applied.
Deleting ''cannot display due to security policy'' message
I want to remove or edit the ''cannot display due to security policy'' message that appears when the capture blocking and detection function is applied.
I want to control the capture blocking and detection functions when App Safer is applied.
Testing, debugging
Verifying correct application of App Safer
I want to confirm whether App Safer has been correctly applied.
Debugging not possible
Debugging is not possible when App Safer is applied.
Security review
Vulnerability found after applying App Safer
Despite applying App Safer, vulnerabilities were discovered during a compliance review.
Learning resources
We offer various materials for you to explore. To learn more about App Safer, check out these helpful links:
- FAQ: frequently asked questions about App Safer
- NAVER Cloud Platform blog: NAVER and LINE security expertise, now in a mobile app security solution, App Safer
If you’re still having trouble finding what you need, click on the feedback icon and send us your thoughts and requests. We’ll use your feedback to improve this guide.