B2B PRISM Live Studio troubleshooting

Prev Next

Available in Classic and VPC

You might run into the following problems when using B2B PRISM Live Studio. Find out causes and possible solutions.

Frame drop issue

  • Frame drops occur when using the PRISM Live Studio PC app on Windows.
  • I received the message
    "Due to reduced rendering performance, more than OO frames have been dropped. Your broadcast may stutter if frame drops continue. Check whether other programs are consuming excessive system resources. Also try removing unnecessary sources or lowering the frame rate and resolution."

Cause

Frame drops can lead to freezing or slow playback. Common causes are as follows:

  • Unstable network environment
  • Reduced rendering performance
  • Reduced encoding performance

Solution

Unstable network environment
Check your network status and stream under more stable conditions.

Reduced rendering performance

  • Check your graphics card and CPU performance. Upgrading to higher-spec hardware may help.
  • If you're using high-resolution video that consumes additional resources, it can impact performance.
  • If the FPS is set to 60 FPS, lowering it to 30 FPS is recommended.
  • Close any other programs running while using the PRISM Live Studio PC app.

Reduced encoding performance

  • Check your graphics card and CPU performance. Upgrading to higher-spec hardware is recommended.
  • Go to Settings > Output > Output mode > Advanced > Encoder settings to check the encoder settings. Try switching to a different encoder and test again. The steps to access encoder settings may differ depending on the device.
  • If the FPS is set to 60 FPS, lower it to 30 FPS.
  • Reduce the bitrate value in the bitrate settings.

Network error

I received a network-related message in the PRISM Live Studio mobile app.

Cause

This occurs when the device is not connected to a network.

Solution

Check whether mobile data or Wi-Fi is enabled.

Login error

I received a login error message in the PRISM Live Studio mobile app.

Cause

There may be an issue with the social media account information stored on your device. A delay in the social media authentication response could also be the cause.

Solution

  • Log in again through the social media app, then retry in the PRISM Live Studio mobile app.
  • Switch to a different network and try again.
  • To use new features and ensure a stable experience, update your mobile OS to the latest version if possible.

Temporary error

A temporary error occurs in the PRISM Live Studio mobile app.

Cause

The cause of temporary errors can vary depending on your usage environment. Check the following solutions and take appropriate action.

Solution

  • Set the current time and time zone on your device to match your local time zone.
  • If your network connection is unstable, error messages may temporarily appear.
  • Internet usage may be restricted on your current network. Open a browser to confirm that you can access the internet, then try again.
  • To use new features and ensure a stable experience, update your mobile OS to the latest version if possible.

Learning resources

We offer various materials for you to explore. To learn more about B2B PRISM Live Studio, check out these helpful links:

Note

If you're still having trouble finding what you need, click on the feedback icon and send us your thoughts and requests. We'll use your feedback to improve this guide.