Available in Classic and VPC
This section describes the problems and solutions you may encounter using the Backup service. Click each problematic situation to move to the related page.
Common issues
The common problematic situations users may encounter are as follows:
Backup failed
A backup was not performed according to the backup schedule.
Restoration failed
The restoration task does not move from a pending state to a running state.
Resource deletion error
An attempt to delete a resource has failed.
DB instance installation failed
Failed to install a DB instance while deleting an existing one and adding a new one.
Remote Registry error
A remote registry error has occurred.
Agent issues
Agent-related issues that users may encounter are as follows:
Agent installation failed
Agent installation failed while creating a backup resource.
Error message "Cannot execute binary file"
When you try to install Managed Backup Agent, the error message "cannot execute binary file" appears.
Content to look around
NAVER Cloud Platform provides information in various ways to help you. Useful content to help you get the most out of your Backup service is as follows:
- FAQs: Backup FAQs
- NAVER Cloud Platform bog: use it in this manner! FAQs about #Backup
If you cannot find information you need in this guide, or if you need more information, click the feedback icon below and send your opinions at any time. We will refer to your opinions and provide more useful information.