Certificate issuance issues

Available in Classic and VPC

You might run into the following problems when using Certificate Manager. Find out causes and possible solutions.

Domain name error

Domain name error occurs during the certificate issuance request.

Cause

Only letters, numbers, and hyphens (-) can be entered in the domain name.

Solution

• Enter characters that conform to the domain name rules. If you have entered characters other than letters, numbers, or hyphens, remove them.
• Check if the input is in the correct domain format.

The certificate is not issued

The certificate is not issued.

Cause

If you choose DNS validation for the domain validation method and do not enter the validation result in the domain's records, the certificate may not be issued.

Solution

After checking the DNS validation value for the domain, enter the DNS validation value through the domain's DNS management system. For more information, see DNS validation.

Error occurred when applying the certificate to the server

The certificate cannot be applied to the server.

Cause and solution

Cloud Basic certificate
The Cloud Basic certificate can only be applied to the Load Balancer service and Global Edge service of NAVER Cloud Platform.

Advanced certificate
The Advanced certificate can be downloaded and applied to the server.

• After selecting the Advanced certificate from the Certificate List, click the [Download certificate] button.
  • The private key password entered during the download will be used to decrypt the private key file or apply the certificate to the web application.
  • Some web applications may not be able to use the encrypted private key file. In such cases, decrypt the private key first and then use it.
    • Examples: openssl rsa -in private_enc.key -out private.key
• For more detailed instructions on how to apply the certificate, refer to the certificate installation method for each web application.