Troubleshoot certificate issuance issues

Available in Classic and VPC

You might run into the following problems when using Certificate Manager. Find out causes and possible solutions.

Domain name error

A domain name error occurs when you request a certificate.

Cause

Domain names can contain only English letters, numbers, and hyphens (-).

Solution

• Enter characters that conform to the domain name rules. Remove any characters other than English letters, numbers, or hyphens.
• Check if the input is in the correct domain format.

Certificate not issued

The certificate is not issued.

Cause

If you choose DNS validation for the domain validation method and do not enter the validation result in the domain's records, the certificate may not be issued.

Solution

Check the domain's DNS validation value and enter it in the domain's DNS management system. For more information, see DNS validation.

Error applying a certificate to a server

The certificate cannot be applied to the server.

Cause and solution

Cloud Basic certificate
Cloud Basic certificates can only be used with Load Balancer and Global Edge on NAVER Cloud Platform.

Enterprise Certificate
You can download an Enterprise Certificate and apply it to your server.

• Select a certificate under Enterprise Certificate > Order List and click [Download].
  • Use the private key password you entered when downloading the certificate to decrypt the private key file or apply the certificate to a web application.
  • Some web applications may not be able to use the encrypted private key file. In such cases, decrypt the private key first and then use it.
    • Example: openssl rsa -in private_enc.key -out private.key
• For detailed instructions, see the certificate installation instructions for your web application.