Cloud DB for Cache troubleshooting

Available in Classic and VPC

You might run into the following problems when using Cloud DB for Redis: Find out causes and possible solutions.

Troubleshoot common issues

Redis Server connection error
Error occurs when connecting to Redis Server.
Cannot access Redis Server from outside.
Currently using SSL VPN but cannot connect to Cloud DB for Redis.

Notifications on exceeding Redis Server threshold
Unable to receive an event notification on exceeding Redis Server threshold.

Redis Cluster's server redundancy configuration (HA) and data sharding (VPC)
Redis Cluster's server redundancy configuration (HA) and data sharding do not work properly.

Restore lost data
Restoration of lost data is needed.

Commands error
Key value lookup, key value initialization commands such as KEYS, FLUSH are not executed.

Version upgrade
Feature for version upgrade not found.

Troubleshoot usage and performance issues

Redis Server memory size exceeded
Cannot save data in Redis Server anymore.

Learning resources

We offer various materials for you to explore. To learn more about Cloud DB for Redis, check out these helpful links:

• FAQs: frequently asked questions for Cloud DB for Redis
• NAVER Cloud Platform blog: Cloud DB for Redis introduction on NAVER Cloud Platform official blog
• NAVER Cloud Platform blog: Redis automatically recovers from failures? Now you see it! "Cloud DB for Redis"
• Redis Documentation: guide for Redis basic concepts, commands, and usage methods.