Troubleshoot common issues

Available in Classic and VPC

You might run into the following problems when using Cloud Outbound Mailer. Find out causes and possible solutions.

Creation limit

You cannot create a project.
A notification message indicating the creation limit has been reached is displayed.

Cause

Cloud Outbound Mailer is available only for business accounts.

Solution

Personal accounts cannot use the service. Switch to a business account to use Cloud Outbound Mailer.

To convert to a business account:

1. Log in to the NAVER Cloud Platform console.
2. In the upper-right corner of the console screen, navigate to My Account > Manage account and security > Manage Account.
3. Click [Switch to business account] in the Account type section.
4. When the Switch to business account window appears, check the payment method and click [Next].
5. Agree to the terms of service and click [Next].
6. In the Document attachment step, attach your business registration certificate.
   • If your business registration number has changed, submit the "consent form for collection of personal information" additionally.
   • The "consent form for collection of personal information" can be downloaded from [Customer Support > Materials].
7. In the Business information step, enter the business information and click [Next].
   • Enter the information to match the information specified in the business registration certificate.
8. In the Additional information step, complete real name verification for the person in charge and enter the business address, then click [Next].
   • It will be processed within 1 to 2 business days.
   • In the account conversion process, additional materials may be requested or your request may be rejected.

Sending limit increase

The sending limit is too low.
I want to increase the sending limit.

Cause

Cloud Outbound Mailer operates within the default sending limit, and a separate request is required to send more than a certain number of emails.

Solution

1. On NAVER Cloud Platform console, navigate to > Services > Application Services > Cloud Outbound Mailer > Statistics.
2. Click the [Sending limit] tab, and click [Request sending limit change].
3. When the Contact Support page appears, enter the expected usage and submit a request to increase the sending limit.

Image errors in email attachments

Images attached to Cloud Outbound Mailer emails are not displayed.

Cause

• If you use an image URL registered in a hosting service, there may be an issue with the image registered in the hosting service.
• If the image is registered in Cloud Outbound Mailer, it may not be displayed because it has exceeded the personal information retention period. Cloud Outbound Mailer stores attached images in accordance with the personal information retention period specified in the terms and conditions, and deletes the data after the retention period expires.

Solution

• If you use an image URL registered in a hosting service, check whether the image URL registered in a hosting service is functioning properly.
• If you attach images directly to Cloud Outbound Mailer, check when the images were registered.
  • Images that have exceeded the personal information retention period are not displayed as expected. If images are not displayed even within the retention period, contact Customer Support.
  • For stable service operation, it is recommended to use images registered in a separate hosting service.