CLOVA AiCall statistics

Available in Classic and VPC

Check CLOVA AiCall statistics

Once the Contact Center is set and the actual service is in operation, you can check the overall operation status of the Contact Center operated by the CLOVA AiCall service.

Check statistics information by Contact Center

You can check the key call indicators of Contact Centers built with CLOVA AiCall service. Statistical information on the number of calls made by Contact Center, call time, service usage time, and the number of channels used for Contact Center operation to flexibly manage the scaling of Contact Center, depending on the scale of customer service, is provided.

1. Click CLOVA AiCall > Usage in that order in the NAVER Cloud Platform console.
2. Select the Contact Center to check the key indicators and the search period.
   
   • You can select the start date and end date to set the search period. When you do not select the period, the default search value will be set to the access time from 00:00 on the day.
3. You can check the service usage of the selected Contact Center by the registered indicator items (Number of calls, Call time, Service usage time, and Number of channels).
   
   • Number of calls: The number of calls per hour or day is shown
   • Call time: Call time per hour or day is displayed for each cell phone, internet phone, and landline phone (only provided if it is set to Outbound service type)
   • Service usage time: The service usage time per hour or day is shown
   • Number of channels: The number of channels used for operating Contact Center per hour or day is shown

Check statistics information by Agent

You can check the Contact Center operation status, and check the call time and number of calls by Agent registered.

1. Click CLOVA AiCall > Contact Center in that order in the NAVER Cloud Platform console.

2. Click the [Run builder] button of the Contact Center to manage from the Contact Center list.

3. Click the name of the Contact Center shown in the upper left corner of the page.

   • Go to the Contact Center's dashboard page.

4. You can check the session information ongoing in real time and the status information by the indicator item registered (Agent, Phone number, Channel, Ongoing campaign) in the Contact Center.
   

5. Click the numbers of Session including keyword and Ongoing session to check the information of the session ongoing in real time.

   • Session including keyword: Click a number to go to the Real-time call list > [Session including keyword] tab and check detailed information
   • Ongoing session: Click a number to go to the Real-time call list > [Ongoing session] tab and check detailed information
   • Agent: The number of Agents registered is shown
   • Phone number: The number of phone numbers issued is shown
   • Channel: The number of channels operated is shown
   • Ongoing campaign: The number of ongoing campaigns is shown (only provided if it is set to Outbound service type)

6. Select the name and search period of the Agent you want to check the key call indicators of a certain Agent.

   • You can select the start date and end date to set the search period. When you do not select the period, the default search value will be set to the access time from 00:00 on the day.

7. You can check the service usage of the selected Agent by the registered indicator items (Call time, Number of calls).
   

   • Call time: Call time per hour or day is displayed for each internet phone, cell phone, and landline phone (only provided if it is set to Outbound service type)
   • Number of calls: The number of calls per hour or day is shown