Available in Classic and VPC
Check the resource information of CLOVA AiCall. All activities that you can perform in CLOVA AiCall are mapped with the resource type and task history by resource type (action) defined in Resource Manager. Based on the value mapped, the task history actually performed by users is collected in Cloud Activity Tracer, and the admin can use it when monitoring the users' activities or creating audit reports. In addition, the resource type is used as a standard for usage permissions by user in Sub Account.
The following describes the resource and task history by resource type:
- Resource
- Unit of key information managed by each service
- Object that can be created, changed, and deleted by the user
- Unique value by each service of NAVER Cloud Platform
- Task history by resource type (action)
- History of tasks performed by the user through the console and API
- Act of creating, changing, or deleting resources
The following describes CLOVA AiCall's resource type and task history information by resource type:
| Service name (product code) | Resource type | Task history by resource type |
|---|---|---|
| CLOVA AiCall(CLOVAAiCall) | Agent | Change Agent Status |
| Create Agent | ||
| Delete Agent | ||
| Update Agent | ||
| ContactCenter | Access Contact Center | |
| Cancel Campaign | ||
| Copy Campaign | ||
| Create Campaign | ||
| Create Campaign Call List | ||
| Create Contact Center | ||
| Delete Campaign | ||
| Delete Campaign Call List | ||
| Delete Contact Center | ||
| Download Call Record | ||
| Pause Campaign | ||
| Play Call Record | ||
| Start Campaign | ||
| Update Campaign | ||
| Update Campaign Call List | ||
| Update Contact Center | ||
| View Call Record | ||
| View Campaign Call List | ||
| ContactCenterCarecall | Create ContactCenter | |
| Delete ContactCenter | ||
| Update ContactCenter | ||
| Keyword | Create Keyword | |
| Delete Keyword | ||
| Update Keyword | ||
| PhoneNumber | Issue Phone Numbers | |
| Regist Phone Numbers | ||
| Terminate Phone Numbers | ||
| Update Channel |
Note
- Resource Manager: it is a service provided by NAVER Cloud Platform for free. For more information on how to use the service, see the Resource Manager user guide.
- Cloud Activity Tracer: it is a service provided by NAVER Cloud Platform for free. For more information on how to use the service, see the Cloud Activity Tracer user guide.
- Sub Account: it is a service provided by NAVER Cloud Platform for free. The permissions are designed based on the resource type defined in Resource Manager. However, because the resource type group and the action by resource type are configured in Sub Account, they differ from the group and action values defined in Resource Manager.