Payment issues

Available in Classic and VPC

You might run into the following problems when using GAMEPOT. Find out causes and possible solutions.

Payment API failure

The payment API fails even though I applied the key value after issuing a new service account.
After proceeding with payment, the error message "The current user has insufficient permissions to perform the requested operation." is displayed.

Causes

• This occurs when there is an issue with service account permission settings.
• It may be a temporary error.

Solution

• Check whether the service account permissions are correctly set in Google Console.
• Create an in-app product manually in Google Console, then check if the issue is resolved.
• If not resolved, it may take up to 24 hours for the permissions to take effect, so try again after about a day.

Google Play Developer API not linked error

After completing the payment, I get a Google Play Developer API not linked error.

Causes

This occurs when there is an error in your Google API key settings.

Solution

To resolve the issue:

1. Access the GAMEPOT dashboard.
2. Click the Project settings > [General] tab.
3. Click [View Help] for the Google API key and register the JSON value obtained by following the guided procedure.
   

Payment history missing during payment

When attempting to make a payment in the GAMEPOT SDK, it returns a success response, but the payment is not registered in Dashboard > Payment > Payment list, and the request is not passed to the game server.

Causes

When the Google API key was set to version 2, payment was possible without the key value, but from version 3, you need to enter the key value.

Solution

To resolve the issue:

1. Access the GAMEPOT dashboard.
2. Click the Project settings > [General] tab.
3. Check whether the JSON value of the Google API key is registered.
   
4. If a value has already been entered, click [View Help] to regenerate the JSON value and register it.