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Available in VPC
You might run into the following problems when using Media AI Understanding. Find out causes and possible solutions.
We have outlined problem scenarios and solutions for common inquiries. Feel free to add any other anticipated scenarios.
Troubleshoot common issues
Changing the project order
Unable to change the project order.
Files not displayed when adding video assets
Files uploaded to the bucket do not appear when adding video assets.
Files in the bucket are not visible in the add video analysis file window.
Video size issue
The video size of the video asset differs from the original.
Troubleshoot video analysis issues
Video analysis failed
Video analysis failed.
Learning resources
We offer various materials for you to explore. To learn more about Media AI Understanding, check out these helpful links:
- FAQs: Media AI Understanding FAQs
- NAVER Cloud Platform portal: Media AI Understanding service
If you're still having trouble finding what you need, click on the feedback icon and send us your thoughts and requests. We'll use your feedback to improve this guide.