Troubleshoot common issues

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Available in VPC

You might run into the following problems when using Media Intelligence. Find out causes and possible solutions.

Files not displayed when adding video assets

Files uploaded to the bucket do not appear when adding video assets.

Cause

If the format of the file uploaded to the bucket does not meet the video file requirements, it cannot be added to the project.

Solution

Make sure that the file uploaded to the Object Storage bucket meets the requirements for video analysis.

• The file is not in a supported format (*.mp4, *.mkv, *.mov, *.webm).
• The file size exceeds 10 GB.

Video asset analysis failure

The video asset analysis has failed.

Cause

• If the video asset does not meet the requirements for video analysis, the analysis may fail.
• If the number of ongoing video analyses in the queue exceeds 100, the analysis may fail.

Solution

• Make sure that the video asset you want to analyze meets the requirements for video analysis.
  • The resolution is not between 360p and 1080p.
  • The video playback time exceeds 6 hours.
  • File information is not available.
• Wait until the ongoing video analyses in the queue are completed. The total number of ongoing and requested analyses must not exceed 100.