Error messages

Available in VPC

You might run into the following problems when using NCLUE. Find out causes and possible solutions.

Troubleshoot Unknown error issues

The system message displays COMMON_ERROR.

Cause

An unknown error occurred during resource creation, leading to its failure.

Solution

Please contact Customer Support.

Troubleshoot Storage space shortage issues

The system message displays DISK_SPACE_SHORTAGE.

Cause

Without an adequate storage space, resources to be stored in the exclusive storage space for NCLUE such as Features, Task Models, and Shopping Intent Profiles cannot be created.

Solution

Please try again after securing enough storage space by deleting unnecessary Features, Task Models, and Shopping Intent Profiles.

Troubleshoot Duplicate user ID issues

The system message displays DUPLICATE_USERID.

Cause

If there is a duplicate user ID in the data file, resources cannot be created.

Solution

Please try again after editing the duplicate user ID in the data file.

Troubleshoot Exceeding the maximum character limit for user ID issues

The system message displays LIMIT_ERROR_MID_LENGTH.

Cause

If there is a user ID that exceeds the character limit (maximum 100 letters) in the data file, resources cannot be created.

Solution

Please try again after editing the user ID so that it meets the character limit of 100 letters.

Troubleshoot Missing file issues

The system message displays NOT_EXIST_FILE.

Cause

If the file at the input path is empty or missing, resources cannot be created.

Solution

Please try again after confirming whether a data file exists in the input path and whether that file contains data to be used.

Troubleshoot Insufficient data issues

The system message displays NUM_OF_LABEL_INSUFFICIENT.

Cause

Without an adequate-sized target dataset, training cannot be performed, resulting in the Task creation failure.

Solution

The target dataset requires at least 100 labels of 0 and 1 each for the users included in the Feature. As a result, the Feature, which functions as the target dataset's ID, must also meet the minimum threshold of 200 labels. Please try again after editing the target dataset so that it contains more than the minimum recommended number of labels.

Troubleshoot File download failure issues

The system message displays OBS_DOWNLOAD_FAILED.

Cause

If there is an issue with the input file path or the file, the file cannot be downloaded from Object Storage, leading to the resource creation failure.

Solution

Please try again after checking the input file path and the file. If the problem persists, please contact Customer Support.

Troubleshoot File upload failure issues

The system message displays OBS_UPLOAD_FAILED.

Cause

If a temporary error causes a file upload failure to Object Storage, resources cannot be created.

Solution

Please try creating the resources again. If the problem persists, please contact Customer Support.

Troubleshoot Object Storage access error issues

The system message displays OBS_USER_FILE_ACCESS_ERROR.

Cause

If the user's Object Storage cannot be accessed, resources cannot be created.

Solution

Please check if there is an access control set up on the input Object Storage bucket.

Troubleshoot File processing error issues

The system message displays UNEXPECTED_FILE_TYPE.

Cause

If the input file doesn't match the system's requirements, resources cannot be created.

Solution

• The only supported data files are the TSV files encoded in UTF-8 formats. Please try again after changing the format of the data file you want to use.
• If an error occurred while creating Task despite there being no issue with the file format, please check if there are multiple target dataset files in the input file path. If there are several files, please erase or move the unnecessary files and try again.

Troubleshoot Target dataset labeling error issues

The system message displays UNEXPECTED_LABEL.

Cause

If an incorrect label exists on the target dataset, resources cannot be created.

Solution

Please try again after editing the labels that are not encoded with 0 or 1 into 0 or 1.

Troubleshoot File format error issues

The system message displays UNEXPECTED_TXT_FORMAT.

Cause

If the input file format doesn't match the system's requirements, resources cannot be created.

Solution

• Please check if tab separators (\t) have been used in the TSV file encoded in UTF-8 format.
• Please check if there are any duplicate tab separators in values.
• Please check if any of the value fields are empty.