Video Player Enhancement troubleshooting

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Available in Classic and VPC

This page lists problems you might run into when using Video Player Enhancement. Click on the error to see more details.

Troubleshooting common issues

The following are examples of common errors you might encounter:

"The license is invalid." error message
"The license is invalid." error message is displayed when playing a video, and the video does not play.
Errors E0005 is displayed.

License error when registering domain
When registering a site domain in the form of *.a.com, a player license error occurs.

Missing video control bar
The control bar does not appear on videos when viewed on mobile devices.

Missing fullscreen button
The [Fullscreen] button is missing on mobile videos.

iOS web browser error
The token function does not work in iOS web browsers.
If you click the [Fullscreen] button in an iOS web browser, an error message is displayed: "TypeError: undefined is not an object (evaluating 'this.video_player.textTracks[t].mode="showing"')."

Troubleshooting video playback issues

The following are examples of video playback-related errors you might encounter:

Video stuttering and playback error
The video stutters or stops during player preview.
The video stutters.
Errors E0004 is displayed.

Learning resources

We offer various materials for you to explore. To learn more about Video Player Enhancement, check out these helpful links:

Note

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