Ncloud Chat troubleshooting

Prev Next

Available in Classic and VPC

You might run into the following problems when using Ncloud Chat. Find out causes and possible solutions.

Error message: "Address could not be verified."

I received the message "Unable to verify address."

Cause

This error occurs when the link_url you have entered is not in the default URL form.

Solution

Leave the address entry area blank or enter the address correctly.

File upload failed

The file could not be uploaded.

Cause

  • If the file type is not permitted, an error will occur.
  • If integration with Object Storage does not work properly, an error will occur.

Solution

Set permitted file upload types

  1. Refer to Dashboard login to log into the dashboard.
  2. Navigate to the Settings > [Security] tab.
  3. In the allowed file type component, select the MIME TYPE (Image, Video, Document, Archives) you would like to allow.
  4. Click [Save].

Object Storage integrations
To change the location that the Ncloud Chat files are saved, integrate it with Object Storage.

  1. Refer to Dashboard login to log into the dashboard.
  2. Navigate to the Settings > [Integrations] tab.
  3. Click Object Storage to enable it.
  4. Enter the integration information.
    • accessKeyId: AccessKey ID for the NAVER Cloud Platform account.
    • secretAccessKey: Secret key for the NAVER Cloud Platform account.
    • Region: Enter the Region where the Object Storage bucket to be integrated was created. (Example: Kr)
    • Bucket: Enter the name of the Object Storage bucket to be integrated.
  5. Click [Save].
Warning

If you change the bucket address while using the service, the files stored under the previous address can no longer be accessed.

Message filtering

All messages have been received.
I only want to receive messages from certain channels.

Cause

If you have joined multiple channels, you will receive messages from all of those channels.

Solution

To separate which channels to receive messages from, enter the following command:

nc.bind('onMessageReceived',function(channel, message) {       
    // If you join multiple channels, you will receive messages from all channels.
    // You need to separate the channels that you want to show using channel.   
    if(channel == current_channel) {
        console.log(message);
    }
});

Stop Ncloud Chat

I want to stop Ncloud Chat for a while.

Cause

Ncloud Chat operates on a project-by-project basis and cannot be stopped, only deleted.

Solution

If you do not want to continue to use Ncloud Chat as outlined in Cause, see Delete project to delete the project.

Learning resources

We offer various materials for you to explore. To learn more about Ncloud Chat, check out these helpful links:

Note

If you're still having trouble finding what you need, click on the feedback icon and send us your thoughts and requests. We'll use your feedback to improve this guide.