Cloud Log Analytics troubleshooting

Available in Classic and VPC

Learn how to resolve issues with Cloud Log Analytics. Click any error for detailed troubleshooting steps.

Troubleshoot common issues

The following are examples of common issues you might encounter:

Lost install key
I lost my Install Key.

Unable to unsubscribe
I can't unsubscribe.

Troubleshoot log issues

The following are examples of log-related issues you might encounter:

Delete logs
I want to delete logs.

Disable log collection
I am using Cloud DB for MySQL but do not want to use the log collection feature.

View filebeat logs
After installing the collection agent, I want to check on the server if logs are being sent properly by viewing filebeat logs.

Log transfer error
I installed the agent and saw the "Finish Installation" message, but the logs aren't being sent.

Unable to collect specific logs
Logs configured using templates such as SYSLOG and Security are displayed, but Custom Log is not displayed.

Unable to view collected logs
Some collected logs do not appear on the Search page.

Troubleshoot agent issues

The following are examples of agent-related issues you might encounter:

Missing agent configuration file
I get errors such as "missing configuration file" while installing the agent on Windows Server 2019.

Troubleshoot export issues

The following are examples of export-related issues you might encounter:

"no permission of object storage" error
A "no permission of object storage" error occurs during automatic export.

"no access key" error
During automatic export, a "no access key" issue occurs.

Learning resources

We offer various materials for you to explore. To learn more about Cloud Log Analytics, check out these helpful links:

• FAQs: Cloud Log Analytics FAQs
• NAVER Cloud Platform blog: Search using the new "Lucene Query" feature in Cloud Log Analytics
• NAVER Cloud Platform blog: Collect logs using the Cloud Log Analytics service