Analytics

Available in VPC

You can view analytics on CareCall results, such as call duration and call attempts, by month or organization.

The available analytics features are as follows:

Usage status: View usage status analytics.
Connected calls: View call duration, call attempt, and emergency alert analytics for connected calls.

Usage status analytics

You can view CareCall usage status analytics

The Monthly analytics interface includes the following components:

clovacarecall-statistics-monthly-screen_ko

Component	Description
① Menu name	Current menu name.
② Basic features	Monthly analytics features. [Detailed search]: Click to filter the list using the search option you selected. [Download]: Click to download the list as an Excel file.
③ List	View monthly analytics. Month: Month. Outgoing calls Total number of calls: Total number of connected and unanswered calls during the selected period. Number of connected calls: Number of calls connected to recipients. Number of unanswered calls: Number of unanswered calls. Connection rate: Number of connected calls / Total number of calls. Number of completed conversations: Number of connected calls that reached the closing message. Completion rate: Number of completed conversations / Total number of calls. Number of recipients: Number of unique recipients after deduplication. Average call duration: Average call duration of the connected calls. Total call duration: Total duration of all connected calls.

The Organizational analytics interface includes the following components:

clovacarecall-statistics-organization-screen_ko

Component	Description
① Menu name	Current menu name.
② Basic features	Organizational analytics features. [Select period]: Click to select the search period. [Download]: Click to download the list as an Excel file.
③ List	View organizational analytics. Organization name: Name of the organization for which analytics were aggregated. Outgoing calls Total number of calls: Total number of connected and unanswered calls during the selected period. Number of connected calls: Number of calls connected to recipients. Number of unanswered calls: Number of unanswered calls. Connection rate: Number of connected calls / Total number of calls. Number of completed conversations: Number of connected calls that reached the closing message. Completion rate: Number of completed conversations / Total number of calls. Number of recipients: Number of unique recipients after deduplication. Average call duration: Average call duration of the connected calls. Total call duration: Total duration of all connected calls.

You can view connected call analytics.

The Call duration analytics interface includes the following components:

clovacarecall-statistics-call-time-screen_ko

Component	Description
① Menu name	Current menu name.
② Basic features	Call duration analytics features. [Select period]: Click to select the search period. [Download]: Click to download the list as an Excel file.
③ List	View call duration analytics. Organization name: Name of the organization for which analytics were aggregated. Number of connected calls: Number of connected calls by call duration.

The Call attempt analytics interface includes the following components:

clovacarecall-statistics-call-attempt-screen_ko

Component	Description
① Menu name	Current menu name.
② Basic features	Call attempt analytics features. [Select period]: Click to select the search period. [Download]: Click to download the list as an Excel file.
③ List	View call duration analytics. Organization name: Name of the organization for which analytics were aggregated. Number of connected calls: Number of connected calls by call attempt.

The Emergency alert analytics interface includes the following components:

clovacarecall-urgent-alert-statistics-screen_ko

Component	Description
① Menu name	Current menu name.
② Basic features	Emergency alert analytics features. [Select period]: Click to select the search period. [Download]: Click to download the list as an Excel file.
③ List	View call duration analytics. Organization name: Name of the organization for which analytics were aggregated. Number of connected calls: Number of connected calls by emergency alert type.