Troubleshoot caching and content issues

Available in Classic and VPC

You might run into the following problems when using Global Edge. Find out causes and possible solutions.

Troubleshoot previous image-displayed issues

I've changed the image, but the previous image continues to be displayed.
I've changed the file, but the previous file is imported.
Even after I perform a purge, the previous content is imported.

Cause

If the image cached in the Global Edge server is not renewed to the changed image, the previous image may continue to be displayed even though you've changed the image on the origin server.

Solution

• If the data already cached is not downloaded and you want to import the changed data, see Purge edge to perform a purge.
• If the same issue occurs after a purge, delete the Internet browsing history in the web browser.
• For effective use of the web cache service, it is recommended to change the name of the edited content when you upload it.

Troubleshoot CDN cache exception setting issues

I'm integrating the data of Object Storage with Global Edge, and I want to process a file with a specific extension as an exception.

Solution

Examples of setting a file with *.css extension as CDN cache exception (Bypass) are as follows:

1. From the NAVER Cloud Platform console, navigate to > Services > Content Delivery > Global Edge.
2. Click an edge from the edge list.
3. Click Rule builder on the left menu of the screen.
4. Click Detailed cache rules > [Add cache rules].
5. Enter the rule name and then enter the following in Rule Configuration:
   • IF: > File Extension = .css
   • THEN: select bypass cache.

Troubleshoot image path changed issues after migration from CDN+

I've migrated from CDN+ integrated with Image Optimizer to Global Edge, but all image paths have been changed because the project ID is included in the image path. I want to set the project ID not to be included in the image path.

Cause

In Global Edge, the project ID is included in the image path.

Solution

To request the service domain call without Image Optimizer's project ID path after integrating Global Edge and Image Optimizer, follow these steps:

1. From the NAVER Cloud Platform console, navigate to > Services > Content Delivery > Global Edge.
2. Click an edge from the edge list.
3. Click Origin settings on the left of the screen.
4. Enter Image Optimizer's project ID in the origin path.
   • It normally responds even though the call URL doesn't include the project ID.