Documentation Index

Fetch the complete documentation index at: https://guide.ncloud-docs.com/llms.txt

Use this file to discover all available pages before exploring further.

Troubleshoot common issues

Prev Next

Available in VPC

You might run into the following problems when using IPsec VPN. Find out causes and possible solutions.

IPsec VPN communication error

An IPsec VPN communication error occurs.

Cause

  • Your network setting has a problem.
  • The Pre-shared Key doesn't match.
  • Your IPsec tunnel setting has a problem.

Solution

  • When setting up the .remote/local range, make sure to set the subnet for the phase 2 range correctly on both sides.

IPsec VPN Gateway creation error

Nothing appears in the IPsec VPN vendor when I create an IPsec VPN Gateway.

Cause

No Virtual Private Gateway Group has been created.

Solution

Create a Virtual Private Gateway Group. For more information on how to create Virtual Private Gateway Group, see Create Virtual Private Gateway in the VPC guide.

Note

If you're still having trouble finding what you need, click on the feedback icon and send us your thoughts and requests. We'll use your feedback to improve this guide.