Error code

Available in Classic and VPC

You can troubleshoot issues related to the player or the video playback after viewing the error code.
To view the error codes:

1. From the NAVER Cloud Platform console, navigate to > Services > Media > Video Player Enhancement.
2. Click the Media Analytics menu.
3. Click [Go to MEDIA ANALYTICS] at the top of the interface.
4. Log in with the admin account ID and password.
5. View the error code list after clicking the Error code menu.
   • You can selectively view desired data using the filters at the top of the interface.
     • You can save the configured filter values as a custom filter. With the filter set as you desire, click Filter > [Save current filter selection value], enter a name, and save it.
     • To clear all filters, click Initialize filters.
   • To save the collected data locally, click .