Installing and connecting SSL VPN agent

Available in VPC

Installing and connecting to SSL VPN agent describes how to install and connect SSL VPN agent, and check your connection.
The following are some things to keep in mind before installing and connecting to SSL VPN agent.

• For smooth use of SSL VPN (installation and connection), make sure that the environment you are connecting to allows outbound traffic to port 443 in the SSL VPN connection path. If access is not allowed by a security solution (firewall, NAC, etc.), then there may be restrictions on Agent installation and service use.
• You can check the SSL VPN connection path in the email you received when you created the SSL VPN and the connection URL on the SSL VPN screen.
• SSL VPN requires network access to log in or install the agent.

Install SSL VPN agent

To install SSL VPN agent, please proceed with the following steps.

• 1. Download agent
• 2. Install agent

1. Download agent

Depending on operating system in use, you'll need to download the SSL VPN agent file. For more information on downloading, see Download SSL VPN.

2. Install agent

The following describes how to install an agent.

Install on Windows

1. Unzip the downloaded file from 1. Download agent and run the file with the .exe extension.
2. When BIG-IP Edge Client Setup pop-up window appears, click the [Install] button.
3. Click the [Finish] button when the installation is completed.

Install on macOS

1. Unzip the downloaded file from 1. Download agent and run the file with the .pkg extension.
2. When the Install BIG-IP Edge Client pop-up window appears, click the [Continue] and [Install] buttons.
3. Click the [Close] button when the installation is completed.

Connect SSL VPN agent

The following shows how to connect SSL VPN agent.

Connect on Windows

1. Run the BIG-IP Edge client that you installed in 2. Install agent.
2. When BIG-IP Edge Client pop-up window appears, click the [Change Server] button.
3. In Select a server, enter the SSL VPN connection path and click the [Next] button.
   • You can check the SSL VPN connection path in the email you received when you created the SSL VPN and the connection URL on the SSL VPN screen.
4. From BIG-IP Edge Client pop-up window, click the [Continue] button.
   • Click the [View details] button to see the details of the connection path.
5. In the login pop-up window, enter your VPN login information and click the [Logon] button.
6. If you have set up a two-factor authentication method, enter the OTP authentication number when the authentication number input screen appears, and then click the [Logon] button.
   • The OTP authentication number will be sent to you via Email/SMS.
   • Upon successful authentication, the connection is completed.

Connect on macOS

1. Run the BIG-IP Edge client that you installed in 2. Install agent.
2. Click on the menu bar and select the [Manage VPN Server...] menu.
3. Click the [+] button, then enter the SSL VPN connection path in Server Name and Server Address, and click the [Create] button.
   • You can check the SSL VPN connection path in the email you received when you created the SSL VPN and the connection URL on the SSL VPN screen.
4. Click in the menu bar to check if the correct SSL VPN connection path is selected, then select the [Turn on VPN] menu.
   • Click the [View more] button to see the details of the connection path.
5. In the login pop-up window, enter your VPN login information and click the [Login] button.
6. If you have set up a two-factor authentication method, enter the OTP authentication number when the authentication number input screen appears, and then click the [Login] button.
   • The OTP authentication number will be sent to you via Email/SMS.
   • Upon successful authentication, the connection is completed.

SSL VPN connection path

The following shows the SSL VPN connection path.

• Korea
  • sslvpn-kr-vpc-01.ncloud.com
  • sslvpn-kr-vpc-02.ncloud.com
  • sslvpn-kr-vpc-03.ncloud.com
• Singapore
  • sslvpn-sg-vpc-01.ncloud.com
• Japan
  • sslvpn-jp-vpc-01.ncloud.com

Check SSL VPN agent connection

The following shows how to check SSL VPN agent connection.

1. Run the console window.
   • Press the Windows: key and [R] at the same time, enter cmd in the Run window, and then click the [OK] button.
   • macOS: Run the Terminal app.
2. Enter the following command to check the current user's IP information.
   • Windows:
   • macOS:
3. If you have an IP that is included in the IP pool assigned when creating the SSL VPN, you are successfully connected.