Domain management and setting

Available in Classic and VPC

A domain is the fundamental unit that serves as the standard for a chatbot service. For example, if we want to make a "NAVER Cloud Platform customer support" chatbot, the unit that contains the entire conversation of the chatbot is the domain. From the entry of conversations to the integration of channels and statistical information, everything is operated and managed based on a single domain. Only users with chatbot administrator privileges can access the domain management menu.

Domain management

To access the Domain menu for managing domains, in NAVER Cloud Platform console, navigate to > Services > AI Services > CLOVA Chatbot > Domain.
In the Domain menu, you can check the list and basic information of created domains.

Chatbot setting

To access the chatbot setting menu of the Chatbot Builder:

1. In the NAVER Cloud Platform console, navigate to > Services > AI Services > CLOVA Chatbot > Domain.
2. Click [Run builder] of the domain you want to run the Chatbot Builder.
3. In the Chatbot Builder, click [Chatbot settings].

Domain information

In the Domain Information tab, you can view domain details and check the entities registered in the domain, as well as the number of conversations associated with it.

Messanger integration

In the Messenger Integration tab, you can connect a fully built chatbot to a messenger platform.

• LINE: For more information on integration with LINE messenger, see Integrate with LINE messenger.
• TalkTalk: For more information on integration with NAVER TalkTalk, see Integrate with TalkTalk.
• Facebook: For more information on integration with Facebook, see Integrate with Facebook.
• NAVER WORKS: For more information on integration with NAVER Works, see Integrate with NAVER Works.
• Custom: For more information on how to connect with an external website, see CLOVA Chatbot Custom API.

Service integration

In the Service Integration tab, you can connect a fully built chatbot to external services to provide a wide range of additional functions.

• LINE Pay: For more information on integration with LINE Pay, see Integrate with LINE Pay..
• NAVER Pay: For more information on integration with NAVER Pay, see Integrate with NAVER Pay..
• LINE Switcher: For more information on integration with LINE Switcher, see Integrate with LINE Switcher API..
• Authentication: For more information on integration with the authentication system, see Integrate with OAuth authentication..
• Intent classifier: For more information on integration with the intent classifier, see Integrate with Intent classifier.

Keyword management

CLOVA Chatbot provides a keyword management feature that allows administrators to block specific words such as profanity. You can register up to 100 keyword groups.

• Keyword group name: You can manage similar types of keywords as a single keyword group. Profanity, adult words, and time sensitive keywords can be grouped together.
• Keyword type: You can select a keyword type. To respond to all partially matched keywords, select Partial Keyword. To respond only to fully matched keywords, select Full Keyword.
• Register keyword: You can register a keyword. Make sure that keywords do not overlap with those in other groups.
• Register answer: Enter an alternative message that is used to respond when the user inputs a keyword.

Create keyword

To create a keyword:

1. In the NAVER Cloud Platform console, navigate to > Services > AI Services > CLOVA Chatbot > Domain.
2. Click [Run builder] of the domain you want to run the Chatbot Builder.
3. From the Chatbot Builder, navigate to Chatbot Settings > [Keyword management] tab.
4. Click [Create keyword].
5. Enter keyword information.
   • Keyword group name: You can manage similar types of keywords as a single keyword group. Profanity, adult words, and time sensitive keywords can be grouped together
   • Keyword type: Select a keyword type. To respond to all partially matched keywords, select Partial Keyword. To respond only to fully matched keywords, select Full Keyword. If the keyword type is set to Full Keyword, the response registration field enables the No Response option, allowing the chatbot not to respond to that keyword.
   • Register keyword: You can register a keyword. Make sure that keywords do not overlap with those in other groups.
   • Register answer: Enter an alternative message that is used to respond when the user inputs a keyword.
6. After creating, modifying, or deleting keywords, you can apply the Changed Settings build type to immediately reflect the updates in the service.

Upload keyword batch

You can create keyword information in an Excel file and upload it as a batch.

1. In the NAVER Cloud Platform console, navigate to > Services > AI Services > CLOVA Chatbot > Domain.
2. Click [Run builder] of the domain you want to run the Chatbot Builder.
3. From the Chatbot Builder, navigate to Chatbot Settings > [Keyword management] tab.
4. Click [Upload].
5. Add an Excel file and click [Start transmission].

The keyword Excel file template is structured as follows:

• Column A: Keyword group name (enter a non-duplicate keyword group name)
• Column B: Keyword type (select and enter either Full Keyword or Partial Keyword)
• Column C: Keyword (separate multiple keywords by rows)
• Column D: Answer (if left as a blank cell, it is recognized as No Response)

Multimedia intent

For more information on multimedia intent, see Integrate with multimedia intent.

Build history

For more information on the build history, see Build.

Built in template

You can check the default template provided.

• To check the conversation history, click [View details].
• To apply the template to a domain, click [Apply template].

Set permissions

To build a chatbot service, a large number of datasets must be entered, so multiple conversation workers collaborate together. Therefore, CLOVA Chatbot provides separate accounts for 'Domain Administrators' and 'Conversation Inputters.' Domain administrators can assign and manage conversation inputter accounts for multiple workers.

Permission type

• Domain administrator: Can create, delete, or change settings of a domain. Can invite conversation inputters and manage their permissions. Can access the NAVER Cloud Platform console.
• Conversation inputter: Can use Conversation Management, Conversation Option Management, and the Test Screen Can access the chatbot domain through the URL invited by the domain administrator.

How to create an invite URL

To create an invite URL:

1. In the NAVER Cloud Platform console, navigate to > Services > AI Services > CLOVA Chatbot > Domain.
2. Click [Run builder] of the domain you want to run the Chatbot Builder.
3. From the Chatbot Builder, navigate to Chatbot Settings > [Set permissions] tab.
4. Click [Create URL].
   • You can generate an invite URL to send to conversation inputters, and the generated invite URL is added to the list.
5. Click the Copy address icon.
   • To delete a created invite URL, click [Delete]. When the invite URL is deleted, the conversation inputter’s permissions are also removed, and the inputter can no longer access the domain.
     
6. Deliver the copied address.
   • In the Permission Settings tab, you can check the registration date, ID, and nickname of the conversation inputters who joined through the corresponding address.

Conversation inputter's access

When receiving an Invite URL
Can access the chatbot using the Invite URL received from a NAVER Cloud Platform user. When logging in with the conversation inputter’s ID, only menus such as conversation list, conversation option management, test, and metrics appear, excluding administrator-specific items like build management and permissions management.

1. Access the Invite URL.
2. Access the chatbot login page.
3. To log in, proceed with membership registration and enter your ID and password.
   • Once login succeeds, you are redirected to the conversation list.

When a new conversation inputter logs in directly through http://chatbot.ncloud.com
When logging in with the conversation inputter’s ID, only menus such as conversation list, conversation option management, test, and metrics appear, excluding administrator-specific items like build management and permissions management.

1. Enter your ID and password to sign up as a chatbot member.
2. Enter the Invite URL sent by the domain administrator into the URL input field.
   • Once login succeeds, you are redirected to the conversation list.

Chatbot management

Explains how to manage the chatbot’s conversation records, domain work progress, and image history.

Conversation record management

In the Chatbot Builder’s conversation record menu, you can search and download conversation records for a specific period. You can check the downloaded conversation records in the Work Management menu.

Manage jobs

In the Chatbot Builder’s Work Management menu, you can view all the histories performed within the domain.

• You can check domain copies, conversation upload/download, automated tests, and push delivery history.
• You can download completed files and cancel tasks in progress.
• In case of a conversation upload failure, you can check the detailed failure history.

Image management

In the Chatbot Builder’s Image Management menu, you can manage the images used within the domain.

• You can register, modify, and delete images used within the domain.
• External URLs are not counted toward the number of registered images, and you can register up to 50 images.
• When writing image responses or common messages, you can use the images registered in the Image Management menu.
• When you click on Image usage you are redirected to the answer or message where the image is used, allowing you to modify that image.