Managing and configuring domain

Available in Classic and VPC

A domain is a standard unit for the chatbot service. For example, if you create a chatbot that is responsible for "NAVER Cloud Platform customer support," the unit containing all the conversations of the chatbot is a domain. The input of conversations, linkage of channels, and statistical information are operated and managed based on a single domain. Only the users with chatbot admin permissions can access the Manage domain menu.

Domain management

From the NAVER Cloud Platform console, click the Services > CLOVA Chatbot > Domain menus, in that order, to access the Domain menu where you can manage the domains.
You can check the list of domains created and their basic information in the Domain menu.

Chatbot settings

The following describes how to access a chatbot builder's chatbot settings menu.

1. From the NAVER Cloud Platform console, click the Services > CLOVA Chatbot > Domain menus, in that order.
2. Click the [Run builder] button of the domain you want to run the chatbot builder.
3. From the chatbot builder, click [Chatbot settings] button.

Domain information

You can view the domain information, entities, number of conversations registered on the domain, etc., in the Domain information tab.

Link messenger

You can link a build-completed chatbot to messengers in the Link messenger tab.

• LINE: For how to link the chatbot with the LINE messenger, refer to Linking with LINE.
• TalkTalk: For how to link the chatbot with the NAVER TalkTalk, refer to Linking with TalkTalk.
• Facebook: For how to link the chatbot with Facebook, refer to Linking with Facebook.
• NAVER WORKS: For how to link the chatbot with NAVER WORKS, refer to Linking with NAVER WORKS.
• Custom: For how to link the chatbot with external websites, refer to CLOVA Chatbot Custom API.

Link service

You can link a built chatbot with other external services to provide a variety of features in the Link service tab.

• Knowledge database: For how to link the chatbot with the knowledge database, refer to Linking with knowledge database.
• LINE Pay: For how to link the chatbot with LINE Pay, refer to Linking with LINE Pay.
• LINE Pay: For how to link the chatbot with LINE Pay, refer to Linking with LINE Pay.
• NAVER Pay: For how to link the chatbot with the NAVER Pay, refer to Linking with NAVER Pay.
• LINE Switcher: For how to link the chatbot with the LINE Switcher, refer to Linking with LINE Switcher API.
• Authentication: For how to link the chatbot with an authentication system, refer to Linking with OAuth authentication.
• Intent classifier: For how to link the chatbot with an intent classifier, refer to Linking with intent classifier.

Manage keywords

CLOVA Chatbot provides the feature to manage keywords, where you can prohibit the use of certain words such as slangs. Up to 100 keyword groups can be added.

• Keyword group name: Manage keywords of similar types as a single keyword group. Groups such as slang, adult, and trendy keywords can be made.
• Keyword type: Select the type of a keyword. Select Partial match to respond to all partially matching keywords, and select Exact match to respond only to the fully matching keywords.
• Register keyword: Register keywords. Make sure that the keyword is not duplicated with a keyword of another group.
• Register answer: Enter substitution messages that can be used to respond when the user enters keywords.

Create keyword

The following describes how to create a keyword.

1. From the NAVER Cloud Platform console, click the Services > CLOVA Chatbot > Domain menus, in that order.
2. Click the [Run builder] button of the domain you want to run the chatbot builder.
3. From the chatbot builder, click Chatbot settings > [Manage keywords] tab.
4. Click the [Create keyword] button.
5. Enter the keyword information.
   • Keyword group name: Manage keywords of similar types as a single keyword group. Groups such as slang, adult, and trendy keywords can be made
   • Keyword type: Select the type of keyword. Select Partial match to respond to all partially matching keywords, and select Exact match to respond only to the fully matching keywords. If the keyword type is Exact match, then you can select non-response settings and provide no response to the keyword
   • Register keyword: Register keywords. Make sure that the keyword is not duplicated with a keyword of another group
   • Register answer: Enter substitution messages that can be used to respond when the user enters keywords
6. Changes are reflected in the service with Apply changed settings among the build types after creating, modifying, or deleting a keyword.

Keyword batch upload

You can add keyword information in an EXCEL file and upload it in batch.

1. From the NAVER Cloud Platform console, click the Services > CLOVA Chatbot > Domain menus, in that order.
2. Click the [Run builder] button of the domain you want to run the chatbot builder.
3. From the chatbot builder, click Chatbot settings > [Manage keywords] tab.
4. Click the [Upload] button.
5. Add the EXCEL file, and then click the [Start upload] button.

The keyword Excel file template should be composed as below.

• Column A: Keyword group name (Enter keyword group names that are not duplicated)
• Column B: Keyword type (Enter by selecting between Exact match and Partial match)
• Column C: Keyword (Separate multiple keywords in rows)
• Column D: Answer (Leave as a blank cell to be recognized as non-response)

Multimedia intent

For details about multimedia intent, refer to Linking with multimedia intent.

Build history

For the description about build history, refer to Build.

Built-in template

You can check the template provided by default.

• Click the [View More] button to view the conversation history.
• Click the [Apply template] button to apply the template to the domain.

Set permissions

A lot of datasets need to be entered when building a chatbot service, so you would be working with multiple conversation operators. Hence, CLOVA Chatbot provides separate "domain admin" accounts and "conversation writer" accounts. The domain admin can assign and manage conversation writer accounts to multiple operators.

Permission type

• Domain admin: A domain admin can create or delete domains and change settings. They can invite conversation writers and manage their permissions. They can access the NAVER Cloud Platform console.
• Conversation writer: A conversation writer can use the Conversation management, Manage conversation options, and Test pages. They can access the chatbot domain through the invitation URL sent by a domain admin.

How to create the invite URL

The following describes how to create an invite URL.

1. From the NAVER Cloud Platform console, click the Services > CLOVA Chatbot > Domain menus, in that order.
2. Click the [Run builder] button of the domain you want to run the chatbot builder.
3. From the chatbot builder, click Chatbot settings > [Manage permissions] tab.
4. Click the [Create URL] button.
   • You can create the invite URL to be sent to the conversation writer. The created invite URL is added to the list.
5. Click the copy URL icon.
   • Click the [Delete] button to delete the created invite URL. The permissions of the conversation writer are removed when the invite URL is deleted, so they can no longer use the domain.
     
6. Forward the copied link.
   • You can view the sign-up date, ID, and nickname of the conversation writer who signed up through the address in the Set permissions tab.

How conversation writers can access the service

If they received an invite URL
They can access the chatbot by using the invite URL sent by a NAVER Cloud Platform user. Logging in with a conversation writer's ID only displays menus such as Conversation list, Manage conversation option, Test, and Indicators, excluding items for the admin such as Manage build and Manage permissions.

1. Access the invite URL.
2. Access the chatbot's login page.
3. Proceed with the sign-up, enter the ID and password, and log in.
   • When logged in successfully, you will be directed to the conversation list

If a new conversation writer has logged in directly using the path of http://chatbot.ncloud.com
Logging in with a conversation writer's ID only displays menus such as Conversation list, Manage conversation option, Test, and Indicators, excluding items for the admin such as Manage build and Manage permissions.

1. Sign up as a chatbot member by entering the ID and password.
2. Enter the invite URL received from the domain admin in the URL input window.
   • When logged in successfully, you will be directed to the conversation list

Manage chatbot

This guide explains how to manage a chatbot's conversation records, job history within the domain, and images.

Manage conversation record

From the chatbot builder's Conversation record menu, you can search and download conversation records during a specific period. The conversation records downloaded can be viewed in the Manage jobs menu.

Manage jobs

You can view all job histories performed in the domain in the chatbot builder's Manage jobs menu.

• You can view histories of jobs such as copying domains, uploading and downloading conversations, automatic testing, and sending push notifications.
• Files with completed tasks can be downloaded, and the task can be canceled in the middle of work.
• You can also view failure details when conversation upload fails.

Manage images

You can manage images used in the domain in the chatbot builder's Manage image menu.

• You can register, edit, or delete images used in the domain.
• External URLs are not aggregated in the number of image registrations, and up to 50 images can be registered.
• Images registered on the Manage image menu can be used when composing image answers or common messages.
• Click "Image usage" to go to the answer or message where the image was used and modify the image.