Statistics
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Statistics

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Available in Classic and VPC

You may view statistics information of emails requested to be sent from the day of requesting subscription to Cloud Outbound Mailer.

Note

If you resubscribe the service after cancel the subscription, then the information collected from the day of resubscription is displayed.

View statistics

To access the statistics of emails requested to be sent, from the NAVER Cloud Platform console, click the Services > Application Services > Cloud Outbound Mailer > Statistics menus, in that order.
You may view the statistics based on various provided criteria.

By request date

From the statistics page, click the [By request date] tab to view the statistics based on the requested date of delivery.

  • You may search by designating the requested date of delivery and a specific template.
  • Mouse over the statistics chart to view the number of request counts by item.
  • Click the chart category to exclude/include from/in the chart.
  • You may download the statistics data currently being viewed as a table in an Excel file by clicking i_cloudoutboundmailer_download.

cloudoutboundmailer-use-statistics_requestdate_en

Item Description
requestCount Number of emails requested to be sent
unsubscribeCount Number of times that recipients who received advertising emails clicked the unsubscribe link included in the email
sentCount Number of actual deliveries of emails requested to be sent (including the number of successful deliveries and bounces)
openedCount Number of delivered emails read by recipients
Delivery rate Rate of actually delivered emails to the emails requested to be sent
Open rate Rate of emails read by recipients to the emails successfully delivered
Unsubscribe rate Percentage of clicks on the unsubscribe link among the number of emails read by the recipients

By delivery date

From the statistics page, click the [By delivery date] tab to view the statistics based on the date of actual delivery.

  • You may search by designating the requested date of delivery and a specific template.
  • Mouse over the statistics chart to view the number of request counts by item.
  • Click the chart category to exclude/include from/in the chart.
  • You may download the statistics data currently being viewed as a table in an Excel file by clicking i_cloudoutboundmailer_download.

cloudoutboundmailer-use-statistics_senddate_en

Item Description
unsubscribeCount Number of times that recipients who received advertising emails clicked the unsubscribe link included in the email
sentCount Number of actual deliveries of emails requested to be sent (including the number of successful deliveries and bounces)
openedCount Number of delivered emails read by recipients
Open rate Rate of emails read by recipients to the emails successfully delivered
Unsubscribe rate Percentage of clicks on the unsubscribe link among the number of emails read by the recipients

By domain name

From the statistics page, click the [By domain name] tab to view the statistics based on the domain of the recipient's email address.

Note

The collection details are not reflected in real time since the statistics are provided on a daily basis.

  • You may search by designating the requested date of delivery, delivery result code, and domain.
  • Mouse over the statistics chart to view the number of email deliveries by domain and the ratio thereof.
  • If you click the domain in the statistics chart, then you may view the rate of delivery result codes for the domain.

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By delivery result code

From the statistics page, click the [By delivery result code] tab to view the statistics based on the delivery result codes recorded in the system.

Note

The collection detail is not reflected in real-time since the statistics is provided on a daily basis.

  • You may search by designating the requested date of delivery, delivery result code, and domain.
  • Mouse over the statistics chart to view the number of email deliveries by delivery result code and the ratio thereof.
  • If you click the code in the statistics chart, then you may view the rate of domains for the code.

cloudoutboundmailer-use-statistics_sendcode_en

Delivery result code Description
CANCELED_MAIL Cancel delivery
CONNECTION_ABNORMAL Temporary delivery failure due to abnormal connection
CONTENT_HAS_TAG_FORM Delivery failure due to a replacement tag included in the mail content
EMPTY_BODY_CONTENT Failed to send because the email body could not be configured due to a system error
MAILBOX_ABNORMAL Temporary delivery failure due to abnormal recipient's inbox
MAILBOX_ERROR Delivery failure due to an error in the recipient's inbox
MAIL_CONTENTS_ERROR Delivery failure due to a mail content error
MAIL_SENT Delivery successful
MIME_MESSAGE_CREATE_FAIL Failed to send because MIME message could not be created due to a system error
NETWORK_ABNORMAL Temporary delivery failure due to abnormal networks
NETWORK_ERROR Delivery failure due to a network error
NONEXISTENT_DOMAIN_ADDRESS Failed to send because the recipient domain does not exist
RECEIVE_MAIL_SERVICE_ABNORMAL Temporary delivery failure due to recipient's abnormal mail service
RECEIVE_MAIL_SERVICE_ERROR Delivery failure due to a recipient's mail service error
RECIPIENT_ADDRESS_ERROR Delivery failure due to a recipient address error
RESENDING_MAIL Resending
RESEND_MAIL_FAIL Delivery failure due to excessive number of resending attempts
SECURITY_AND_POLICY_ABNORMAL Temporary delivery failure due to abnormal security and policy
SECURITY_AND_POLICY_ERROR Delivery failure due to security and policy errors
SEND_BLOCK_ADDRESS Blocked because the delivery request was made to a recipient who blocks the delivery
SMTP_ABNORMAL Temporary delivery failure due to abnormal SMTP with the recipient
SMTP_ERROR Delivery failure due to an SMTP error with the recipient
TEST_MAIL_SEND Sending test email of system
UNDEFINED_ERROR Delivery failure due to an undefined error
UNKNOWN_CAUSE_FAIL Delivery failure due to an unknown error occurred in or out of the system
UNKNOWN_DOMAIN_ADDRESS Delivery failure due to requests being made to unknown or blocked domains
UNSUBSCRIBE_ADDRESS Blocked because the delivery request was made to a recipient who rejects the email
UNSUPPORTED_ENCODING_ADDRESS Delivery failure due to a failure in encoding the recipient's address

By delivery limit

From the statistics page, click the [By delivery limit] tab to view the statistics on the accumulated deliveries by month and daily deliveries based on the delivery limits.

  • You may select the month for delivery request and search up to 3 months including the current month.
  • Mouse over the statistics chart to view the number of daily deliveries.

cloudoutboundmailer-use-statistics_limit_en

Note
  • If you click the [Request to change delivery limit] button, then you may go to Contact us of the portal to request to change the delivery limit.
  • If you canceled an email delivery request, then it may take up to 2 hours to restore the delivery limit data.

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