Contact Center

Available in VPC

You can learn about the interface of the Contact Center menu and how to create, edit, and delete a Contact Center.

Contact Center

You can create and manage a Contact Center.

Contact Center interface

The Contact Center interface includes the following components:

Create Contact Center

A Contact Center is the basic unit for using CLOVA CareCall. To create a Contact Center:

1. In the VPC environment of the NAVER Cloud Platform console, navigate to > Services > AI Services > CLOVA CareCall.
2. Navigate to Contact Center.
3. Click [Create Contact Center].
4. When the Contact Center creation interface appears, enter the Contact Center information.
   • Contact Center name: Enter up to 50 characters for the management of the Contact Center.
     • You can only enter Korean, English uppercase and lowercase letters, numbers, and '-'.
     • Enter a unique name that does not duplicate an existing Contact Center name.
     • You cannot change the Contact Center name after it is created.
   • Contact Center description: Enter the description for the Contact Center.
5. Click [Save].
   • The Contact Center is created and appears in the list.

Edit Contact Center

You can edit the description of a Contact Center. To edit a Contact Center:

1. In the VPC environment of the NAVER Cloud Platform console, navigate to > Services > AI Services > CLOVA CareCall.
2. Navigate to Contact Center.
3. In the Contact Center list, click to select the Contact Center you want to edit.
4. Click [Edit Contact Center].
5. In the Contact Center creation interface, edit the description and click [Edit].
   • You cannot change the Contact Center name.
6. In the notification popup, click [OK].

Delete Contact Center

If a Contact Center is no longer needed, you can delete it from the list.

To delete a Contact Center:

1. In the VPC environment of the NAVER Cloud Platform console, navigate to > Services > AI Services > CLOVA CareCall.
2. Navigate to Contact Center.
3. In the Contact Center list, select the Contact Center you want to delete.
4. Click [Delete Contact Center].
5. In the notification popup, click [OK].
   • The Contact Center is deleted and removed from the list.