Contact Center

Available in Classic and VPC

Contact Center describes the screen layout of the Contact Center menu and how to create, edit, and delete a Contact Center.

Contact Center screen

The Contact Center screen is laid out as follows:

Create a Contact Center

The Contact Center is the basic unit for using CLOVA CareCall. You can create and run campaigns for each Contact Center.
The following describes how to create a Contact Center.

1. Click the environment you are using in the Region menu and Platform menu of the NAVER Cloud Platform console.
2. Click Services > AI Services > CLOVA AiCall.
3. Click CareCall > Contact Center.
4. Click the [Create Contact Center] button.
5. When the Contact Center creation screen appears, enter the Contact Center information.
   • Contact Center name: enter a name based on which you manage the Contact Center within 50 characters
     • You can only enter Korean, English uppercase and lowercase letters, numbers, and '-'.
     • Enter a unique name that does not duplicate another Contact Center.
     • You cannot change the name of the Contact Center once it is created.
   • Contact Center description: enter a description for the Contact Center
6. Click the [Save] button.
   • The Contact Center is created and appears in the list.

Edit a Contact Center

You can edit the description of a Contact Center.
The following describes how to edit a Contact Center.

1. Click the environment you are using in the Region menu and Platform menu of the NAVER Cloud Platform console.
2. Click Services > AI Services > CLOVA AiCall.
3. Click CareCall > Contact Center.
4. From the Contact Center list, click to select the Contact Center you want to edit.
5. Click the [Edit Contact Center] button.
6. On the Create Contact Center screen, edit the description and click the [Edit] button.
   • You cannot change the name of the Contact Center.
7. From the notification pop-up window, click the [OK] button.

Delete a Contact Center

If a Contact Center is no longer operational, you can delete it from the Contact Center list.

The following describes how to delete a Contact Center.

1. Click the environment you are using in the Region menu and Platform menu of the NAVER Cloud Platform console.
2. Click Services > AI Services > CLOVA AiCall.
3. Click CareCall > Contact Center.
4. From the Contact Center list, click to select the Contact Center you want to delete.
5. Click the [Delete Contact Center] button.
6. From the notification pop-up window, click the [OK] button.
   • The Contact Center will be deleted and will disappear from the list.