Available in VPC
By using Sub Account, NAVER Cloud Platform's account management service, you can set various access permissions for CLOVA CareCall. Sub Account provides System Managed policies and User Created policies for setting management and administration permissions.Sub Account is a service provided free of charge upon subscription. For more details about Sub Account, see the Services > Management & Governance > Sub Account menu in the NAVER Cloud Platform portal, and Sub Account user guide.
System Managed policies
System Managed policies are role-based policies defined by NAVER Cloud Platform for user convenience. Once System Managed policies are granted to a sub account created in Sub Account, that sub account can use CLOVA CareCall. The following is a brief description of System Managed policies of CLOVA CareCall.
| Policy name | Policy description |
|---|---|
| NCP_ADMINISTRATOR | Permission to access the portal and console in NAVER Cloud Platform in the same manner as main accounts |
| NCP_INFRA_MANAGER | Permission to use all services in NAVER Cloud Platform and access My Page > Manage notifications in the portal |
| NCP_CLOVA_AI_CALL_MANAGER | Permission to use all functions of CLOVA CareCall |
| NCP_CLOVA_AI_CALL_VIEWER | Permission to use only the View list and Search functions of CLOVA CareCall |
User Created policies
User Created policies are policies that users may create. Once User Created policies are granted to a sub account created in Sub Account, that sub account can only use the user-assigned action combinations. The following is a brief description of User Created policies of CLOVA CareCall.
| Item | Action name | Related action(s) | Resource type | Group by resource type | Action description |
|---|---|---|---|---|---|
| View | View/executeBuilder | View/getContactCenterList | ContactCenter | ContactCenter | Run Contact Center builder |
| View/getContactCenterDetail | View/getContactCenterList | ContactCenter | ContactCenter | View Contact Center details | |
| View/getContactCenterList | - | - | ContactCenter | View Contact Center list | |
| View/getContactCenterUsage | View/getContactCenterList | ContactCenter | ContactCenter | View Contact Center usage | |
| Change | Change/createContactCenter | View/getContactCenterList | - | ContactCenter | Create a Contact Center |
| Change/deleteContactCenter | View/getContactCenterList | ContactCenter | ContactCenter | Delete a Contact Center | |
| Change/subscribeProduct | - | - | - | Subscribe to or unsubscribe from CLOVA CareCall | |
| Change/updateContactCenter | View/getContactCenterDetail | ContactCenter | ContactCenter | Edit a Contact Center | |
| View/getContactCenterList |
Even when you are granted permission for a specific action, you cannot perform jobs properly if you are not also granted permissions for the related actions that are required. To prevent such issues, Sub Account provides a feature that automatically grants permissions for related actions when granting action permissions. However, if you deselect related actions that are automatically granted, then the system determines that it was done intentionally by the main account user and does not forcibly include them. Thus, be careful when setting permissions.