Managing CLOVA CareCall permissions

Available in VPC

By using Sub Account, NAVER Cloud Platform's account management service, you can set various access permissions for CLOVA CareCall. Sub Account provides System Managed policies and User Created policies for setting management and administration permissions.

Note

Sub Account is a service provided free of charge upon subscription. For more details about Sub Account, see the Services > Management & Governance > Sub Account menu in the NAVER Cloud Platform portal, and Sub Account user guide.

System Managed policies

System Managed policies are role-based policies defined by NAVER Cloud Platform for user convenience. Once System Managed policies are granted to a sub account created in Sub Account, that sub account can use CLOVA CareCall. The following is a brief description of System Managed policies of CLOVA CareCall.

Policy name	Policy description
NCP_ADMINISTRATOR	Permission to access the portal and console in NAVER Cloud Platform in the same manner as main accounts
NCP_INFRA_MANAGER	Permission to use all services in NAVER Cloud Platform and access My Page > Manage notifications in the portal
NCP_CLOVA_AI_CALL_MANAGER	Permission to use all functions of CLOVA CareCall
NCP_CLOVA_AI_CALL_VIEWER	Permission to use only the View list and Search functions of CLOVA CareCall

User Created policies

User Created policies are policies that users may create. Once User Created policies are granted to a sub account created in Sub Account, that sub account can only use the user-assigned action combinations. The following is a brief description of User Created policies of CLOVA CareCall.

Item	Action name	Related action(s)	Resource type	Group by resource type	Action description
View	View/executeBuilder	View/getContactCenterList	ContactCenter	ContactCenter	Run Contact Center builder
	View/getContactCenterDetail	View/getContactCenterList	ContactCenter	ContactCenter	View Contact Center details
	View/getContactCenterList	-	-	ContactCenter	View Contact Center list
	View/getContactCenterUsage	View/getContactCenterList	ContactCenter	ContactCenter	View Contact Center usage
Change	Change/createContactCenter	View/getContactCenterList	-	ContactCenter	Create a Contact Center
	Change/deleteContactCenter	View/getContactCenterList	ContactCenter	ContactCenter	Delete a Contact Center
	Change/subscribeProduct	-	-	-	Subscribe to or unsubscribe from CLOVA CareCall
	Change/updateContactCenter	View/getContactCenterDetail	ContactCenter	ContactCenter	Edit a Contact Center
		View/getContactCenterList

Caution

Even when you are granted permission for a specific action, you cannot perform jobs properly if you are not also granted permissions for the related actions that are required. To prevent such issues, Sub Account provides a feature that automatically grants permissions for related actions when granting action permissions. However, if you deselect related actions that are automatically granted, then the system determines that it was done intentionally by the main account user and does not forcibly include them. Thus, be careful when setting permissions.