Documentation Index

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Troubleshoot common issues

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Available in Classic and VPC

You might run into the following problems when using Image Optimizer. Find out causes and possible solutions.

Unable to delete edge

I’d like to delete the Global Edge created through the Image Optimizer service, but I cannot find the delete button.

Cause

You can delete an edge after pausing it.

Solution

See Delete edge to delete the edge.

Note
  • If you need the HTTPS service protocol, change the settings in the Global Edge service.
  • Do not change the origin settings, as editing the origin domain may cause errors when calling thumbnails.
  • In the case of Global Edge, the thumbnail URL includes the Image Optimizer projectId.

Different images displayed based on image size

Different images are displayed depending on the image size.

Cause

This error may occur if cached images remain in the CDN.

Solution

To delete the cache:

  1. In the NAVER Cloud Platform console, navigate to Menu > All Services > Media > Image Optimizer.
  2. In the Project Management menu, select Project for which you want to delete the cache, and click [Delete cashed image].
Note

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