Operating and managing game

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Available in Classic and VPC

You can check, operate, and manage game status information, such as members (users) who joined the game, payment methods and items, notices, maintenance, updates, and other messages and coupons from the operation menu of the dashboard.

Member Management

You can check the list of members (users) who joined the game, and check the details and activity history of individual members. You can send push messages to members, and you can block members or withdraw them from membership as needed. Statistical data on daily users, new users, and concurrent users are provided.

View member list

To check the list of members:

  1. Log in to the dashboard with the admin account.
  2. Navigate to Member > List.

    • You can search for specific users by period, country, store, or ID.

    • You can export the various histories of members to a CSV file.

      • Select [Member information], and then click [Export file] to download the currently displayed list as a CSV file.
      • Select [Export login history], and then click [Export file] to download the login history of the member as a CSV file. You can download records up to the last 90 days.
      • Select [Account integration information], click the [Export file] to download the member's account connection information in a CSV file. You can download records up to the last 90 days.

    • Click User ID to check details, send push messages, block, or withdraw membership.

    • Limitations in viewing linked account email

      • The feature can be supported (only on the mobile platform) from GAMEPOT SDK 3.4.2, and information is only updated when the information is passed from social SDK.
        By default, Twitter, LINE, and Game Center logins are unsupported,
        and the types of social media that are saved under specific conditions are as shown below.
        • Log in to Google/Google Play game service: It receives and saves the email information by default. /Related information is not saved if not provided by Google SDK.
        • Facebook: It receives and saves related information if the "email" item is among the Facebook permissions. (The "email" is part of Facebook permissions by default in GAMEPOT.)
        • Apple: It receives and saves email information or undisclosed email information depending on the user's choice upon the initial login (account connection) to the app.
          After the initial login, IDs can't be saved because the SDK doesn't pass the information.
        • NAVER: The email item must be selected among the information to provide on the NAVER console. It receives and saves email information, but only if the user has selected the email item through the NAVER login terms and conditions upon the initial login (account connection). The email information may be different from the logged-in account information since the information passed is the reachable email information linked to the account. Information other than this can't be saved since it is not passed from the SDK.

View member details

To see the details for each member, click the User ID you want to check from the member list.

Click the tab displayed at the bottom of the details window to check the various details of the member.

  • Access information: Displays the history of the member's access to the game.
  • Player information: Displays the player information in the game such as ID, level.
  • Payment history: Displays the member's in-game payment history.
  • Inquiry history: Displays inquiries sent by members and their responses.
  • Account linkage: Displays the social media accounts linked by the member. You can add or disconnected accounts.
  • Block: Displays the history of the member being blocked.
  • Present: Displays details of the provided items to the member.
  • Coupon usage history: It displays the history of the coupons used by the member.

Send push messages

You can send push messages to individual GAMEPOT members. For more information on how to send push notifications, see Push message.

To send push messages to members:

  1. Click the User ID of the member you want to send a push message to from the member list.
  2. Click the Send individual push in the details window.
  3. Select Default language of the message to send and enter your message.
  4. Select the Language, and then click [Edit].

Block members

You can block each member when necessary.

To block members:

  1. Click the User ID of the member you want to block from the member list.
  2. Click the Block in the details window.
    • You may also click the Member > Block menus, in that order, and then click [Add].
  3. Click the toggle button for Status to enable it.
  4. Select a blocking category in Category.
    • If you've accessed the feature by clicking the Member > Block menus, then enter the ID of the member to be blocked in User ID.
  5. Select the language to display the reason for blocking from Default language, and then enter the Reason.
  6. Select the language to send the notification from the right side of the Reason field.
  7. Enter the blocking period, and then click [Add].

View blocked member list

You can check the list of members who have been blocked, as well as unblock them.

To check the list of members who have been blocked, click the Member > Block menus in the dashboard.

Click each User ID, and then click the toggle button for Status to change the blocking status to Enabled (blocked) or Disabled (unblocked).

Withdraw members from membership

You can withdraw the membership of each member when necessary.

To block members:

Caution

If you withdraw the membership of a member, then the member will no longer be able to access the game and all social media linked information in the account will be deleted. Make sure to review carefully before processing withdrawal.

  1. Click the User ID of the member to be withdrawn from the member list.
  2. Click the Withdraw from membership in the details window.
  3. Check the caution message, and then click [Confirm].

Member access statistics

You can check the statistics of daily users, new users, and concurrent users in graphs.

To check member access statistics, select the statistics menu you want under the Member menu in the dashboard.

  • Daily users: Displays the number of daily users within the specified period.
  • New users: Displays the number of new users who joined the game within the specified period.
  • Concurrent users: Displays the number of members who are in the game by a specific time point. The changes are displayed by each minute, and you can select up to 3 dates to display at once.

You can change the display period for all graphs. Click [Export] to download RAW data of the graph as a CSV file.

Payment management

You can check the payment history and statistical data of game members, and manage the information of in-app purchase (IAP) products. You can check the store's payment history to see if there is a member abusing payment cancellation, and set the member to be blocked until payment for the canceled item is repaid.

View payment history

You can check the payment history of game members in a list. It displays payment success or failure, store, member, purchased item, and amount information in a list.

To check the payment history of game members in a list:

  1. Log in to the dashboard with the admin account.
  2. Navigate to Payment > Payment list.
    • You can select the failed payment and click [Provide again] to provide items again.
    • You can cancel the payment by clicking gamepot-gamepotuse-gamemgmt_payment_ko.png of a successful payment. If you cancel a payment, then it will be excluded from your sales statistics.
    • You can search for specific users by period, store, currency of the payment, or payment ID.
    • Click View cancellation history, or View failure history to display only the relevant history in the list.
    • Click [Export] to download the currently displayed list as a CSV file.

View payment details

To check the details of each payment, click Status of the payment you want to check in the payment history list.

For the failed payment, you can click [Provide again] to provide items again.

Manage IAP products

You can add and manage in-app purchase (IAP) product information included in the game in the dashboard.

To check the IAP product list:

  1. Log in to the dashboard with the admin account.
  2. Navigate to Payment > IAP.
    • You can search for products based on product name, product ID, or assigned ID.
    • Click [Export] to download the displayed list as a CSV file.

Add IAP product

You can add IAP products to the dashboard. You need to add IAP products from all stores where your game is being sold to your dashboard.

To add IAP products to the dashboard:

  1. Click [Add in-app item] above the IAP product list.
  2. Click the toggle button of Status to set the product status to Enabled (used) or Disabled (not used).
  3. Select the Store.
  4. Enter the product name and ID, and then click [Save].

Add multiple IAP products at once

Download the CSV form, fill it out, and upload it to the dashboard to register multiple IAP products at once.

To add multiple IAP products at once using the CSV form:

  1. Click [Bulk input] above the IAP product list.
  2. Click [Download CSV sample] to download the form.
  3. Open the downloaded CSV form file, enter the product information as shown below, and then save.
    • Store column: Enter one of the store values from Google, ONE, Apple, or Galaxy.
    • Item name column: Enter the name of the product.
    • Item Id column: Enter an ID for the item.
  4. Click [Register CSV file] to upload the saved CSV form file.
    • If the pop-up window with the button is closed, then click [Bulk input] above the IAP product list to display the pop-up window again.
  5. Click [Apply].

Edit IAP product

To edit the status, store, name and ID of an IAP product:

  1. Click Product name of the product to be edited from the IAP product list.
  2. Edit the necessary parts, and then click [Save].

Delete IAP product

To delete an IAP product:

  1. Click Product name of the product to be deleted from the IAP product list.
  2. Click [Delete], and then click [Yes] in the instruction message.

Payment amount statistics

You can check the sales statistics gathered through payments in a graph.

To check the sales statistics, navigate to Payment > Statistics in the dashboard. You may also click the Statistics tab on other payment-related menu pages such as Payment list or IAP.

  • You can change the data to view by store, currency, and time period.
  • Click [Export] to download the currently displayed data as a CSV file.

View payment cancellation history (Pro or later)

You can check the canceled payment history in a list. It displays the current status of payment, store, member, payment item, amount, and date information in a list.

To check your payment cancellation history as a list:

  1. Log in to the dashboard with the admin account.
  2. Navigate to Payment > Cancel payment.
  • You can search for specific users by status, store, or ID.
  • Click [Export] to download the currently displayed list as a CSV file.

Detect payment cancellation abusers

For Google payments only, if you use the payment cancellation abuser settings feature, you can detect and block members who use the game in abnormal ways by abusing the payment cancellation feature.

Enter the Google API key to read the cancellation history of the Google Store, and set the payment cancellation abuser judgment conditions in the dashboard. The server finds members who meet the conditions every 30 minutes and blocks them. You can view the members who have been blocked in the Member > Block menu in the dashboard.

You can set the block to be automatically unblocked when a member, who has been blocked through the SDK, pays for the item again.

To automatically block abusers through the payment cancellation abuser settings:

  1. Click [Payment cancellation abuser settings] from the payment cancellation list.
  2. Click the toggle button for Enable to set it to Enabled.
  3. Enter the number of payment cancellations that will be used to determine abusers in Number of payment cancellations.
    • If the number of times a member canceled payment exceeds the number entered, then it determines them as an abuser.
  4. Enter the total amount of payment cancellation that will be used to determine the abuser in Payment cancellation amount.
    • If the total amount of the payment canceled by the member exceeds the entered amount, then it determines them as an abuser.
  5. Select the Default language, and then enter the Message that will be displayed to the blocked users.
  6. Select the language to send the notification from the right side of the Message field.
  7. Click the [Go to enter] in the Google API Key item, and then enter the JSON value in the Google API Key field.
    • The JSON value can be obtained in Google Play Console.
    • It reads the payment cancellation list of Google Store.
  8. Click the Copy address button in the AppStore item, click [Application method], and then follow the instructions in the pop-up window to copy the address.
    You should set it to the Version 1 notification type.
    • It reads the payment cancellation list of Apple App Store.
  9. Click [OK].

Manage notices (Pro or later)

You can enter and manage notices to display for members who are logged in to the game.

To use the notice feature, NAVER Cloud Platform API authentication key and Object Storage service are required. The service fee for Object Storage is charged separately.

Preparations before using the notice feature

To use the notice feature, API authentication key and Object Storage service are required. For security, it is recommended to create a sub account and grant the permission to use Object Storage, and issue an API authentication key through the account. For more details about sub accounts, see Sub Account Guides.

To use the notice feature, prepare the API authentication key and Object Storage, and link it with the dashboard as follows:

  1. Create an API authentication key by referring to API authentication key.
  2. See Object Storage to subscribe to the service.
  3. Log in to the dashboard with the admin account.
  4. Navigate to Project settings > Ncloud.
  5. Enter the API access key and secret key you created in the API authentication key field, and then click [Edit] at the bottom of the page.
    • The Object Storage bucket is created automatically. All images used for the notice are stored in the bucket.

Add notice

If you are ready to use it, then you can use the notice feature.

To add a notice to display for members who are logged in to the game:

  1. Log in to the dashboard with the admin account.
  2. Click the Notice menu, and then click [Add notice].
  3. Click the toggle button for Status to set it to Enabled.
  4. Enter the Date and Stores to register the notice, and then enter the information to categorize the notice in Category.
    • Category can be used as a condition when searching for notices.
  5. Select the Country to display the notice for, and then select Click action type and Default language of the notice.
  6. Upload the image file, and select the language corresponding to the image file.
  7. Enter the URL to move to or the value to be passed to the game in Click action value, and then click [Save].

View notice list

To check the list of notices, log in to the dashboard with an admin account, and then click the Notices menu.

You can search for specific notices based on date or category.

Edit notice

To edit notices:

  1. Click the row of the notice to edit in the notice list.
  2. Edit the necessary parts, and then click [Save].

Delete notice

To delete notices:

  1. Click the row of the notice to delete in the notice list.
  2. Click [Delete], and then click [Confirm] in the instruction message.

Maintenance and update instructions (Pro or later)

You can notify game members about game maintenance and updates, temporarily block members from accessing the game, or move members to the store update page.

Maintenance notice

You can set to block members' access to the game while displaying a maintenance message in the game at a specified date and time.

To block access and notify the maintenance message at a specified date and time:

  1. Log in to the dashboard with the admin account.
  2. Navigate to Maintenance & update > Maintenance.
  3. Select a store in Select store, and then enter Maintenance period.
  4. Select the default language in which notices will be displayed in Default language.
  5. Enter Maintenance message, and select the language in which the message will be applied.
    • To provide a link for the detailed check information, enter the link address in Details URL.
  6. Click [Save].
    • The maintenance settings entered in the maintenance list is registered. Settings can be edited on the maintenance settings page until the maintenance is terminated.
    • New maintenance settings can be registered after the maintenance end date or after the maintenance has been manually terminated.

Terminate maintenance manually

Maintenance ends automatically on the set maintenance end date. If necessary, then the maintenance can be manually terminated before the end date.

To manually end the maintenance, click [End maintenance] on the maintenance settings page. If no maintenance is currently set, then the corresponding button will not be displayed.

Update instructions

If the game installed on the member's device is not the latest version, then an update instruction message can be displayed and move the member to the store update page. If you enter the version name that will be the standard for updates for each store and save it, then an update instruction message will be displayed when the applicable member accesses the game.

The version code shall be set to an integer. (The version code value shall be an integer in the built binary.)

To set a member's game version to be checked and the update instruction message to be displayed:

  1. Log in to the dashboard with the admin account.
  2. Navigate to Maintenance & update > Update.
  3. Click the toggle button next to the store name where the update instruction message is displayed to enable it.
  4. Click Forced or Recommended next to each toggle button, and select whether to force the update.
    • If you select Forced, then the target member will not be able to access the game until they perform an update in the store.
  5. Enter the version information in the field to the right of the Recommended button.
  6. Enter the custom URL in the field to the right of the version information, or leave it blank and click [Save] in the corresponding row.
    • If you enter a URL, then when members click the link in the update instruction message, they will be moved to the URL. If left blank, then they will move to the default store page for the app.
    • You can continue to add update instruction settings or edit the settings you have added on the page.

Send message

You can send push messages and text messages to game members in the specified platform. As messages are sent and managed through NAVER Cloud Platform, there is no need to build a separate message server.

The feature for sending messages is available for both products: Essential and Pro.

Push messages

After integrating Firebase's FCM and Apple's APNs, you can use the push message feature.

Send push messages

If you are ready to use it, then you can send push messages.

To send push messages to members:

  1. Log in to the dashboard with the admin account.
  2. Click the Message > Push message menus, in that order, and then click [Add message].
  3. Click the Send immediately or Send as scheduled in Schedule and enter the delivery time.
  4. Select the target platform to which the message will be sent in Platform, and select the Default language.
  5. Enter the Title, and upload the image file.
    • If left blank, then the game app name is displayed as the title.
  6. Enter the message in the field below the image upload field, and select the language in which the message will be applied.
  7. Click [Add].

Send bulk push messages

You can register and send up to 100 push messages simultaneously using the CSV form. Sending push messages in bulk is only available for scheduled sending.

To register and send push messages in bulk using the CSV form"

  1. Click [Bulk input] above the message list.
  2. Click [Download CSV sample] to download the form.
  3. Open the downloaded CSV file, follow the instructions in the first line of the form to fill out the form, and then save it as a CSV file in UTF-8 format.
  4. Click [Register CSV file] to upload the saved CSV file.
    • If the pop-up window for the button is closed, then click [Bulk input] above the message list to display the pop-up window again.
  5. Click [Enter].

View push message list

To check the list of push messages sent, log in to the dashboard with an admin account, and then navigate to Message > Push message.

  • Check the Status of the message to check whether the message was sent successfully. If it is Succeeded, then a message is displayed together.
  • You can search for specific messages by period, target platform, and message.

Edit and resend push messages

If a push message has not yet been sent and is in the Waiting or Failed status because it failed to send, then you can edit the message. If editing is completed in the Waiting state, then the edited content will be reflected when the message is sent. If editing is complete in the Failed status, then the message will be resent according to the modified settings.

To edit a push message:

  1. Click Message of the message you want to edit in the message list.
  2. Edit the necessary parts, and then click [Edit].

Delete push messages

If a push message has not yet been sent and is in the Waiting or Failed status because it failed to send, then you can edit the message.

To delete a push message:

  1. Click Message of the message you want to delete in the message list.
  2. Click [Delete], and then click [Confirm] in the instruction message.

Text messages

Request the NAVER Cloud Platform's SENS SMS service and link it with the dashboard, and you can use the text message feature.

Preparations before using text messages

To use the feature for sending message, prepare the SENS SMS service and link it with the dashboard as follows:

  1. Log in to the dashboard with the admin account.
  2. Navigate to Message > Text message.
  3. Click [Issue service key], and follow the guide to subscribe to the service and issue a service key.
  4. Click [Certificate registration guide], and follow the guide to register the certificate.
  5. See SMS Console user guide and register the caller number.
  6. Enter the SENS SMS service ID and secret key issued in the SENS - SMS area of the Ncloud page, which you can connect to after clicking [Project settings].
  7. Click [Modify].

Send text messages

If you are ready to use it, then you can send text messages.

To send text messages to members:

  1. Log in to the dashboard with the admin account.
  2. Click the Message > Text message menus, in that order, and then click [Add message].
  3. Select the message length and message type from Type and Message type, respectively.
  4. Enter the caller ID registered in the SENS SMS service in Caller ID.
  5. Enter the number to receive the message in Called number, and then enter the message content in the message field.
    • For advertising messages, be sure to include the description "(Ad)" and a free call block number in the content.
  6. Enter the delivery time in Schedule.
  7. Click [Add].

Send bulk text messages

To register and send multiple text messages at the same time using the CSV form:

  1. Click the Message > Text message menus, in that order, and then click [Add message].
  2. Click [Download CSV sample] to download the form.
  3. Open the downloaded CSV file, enter the content as shown below, and then save it as a CSV file in UTF-8 format.
    • Target column: Enter the called number
    • Temp column: Enter the message
  4. Click [Upload CSV file] to upload the saved CSV file.
    • If the pop-up window for the button is closed, then click [Add message] above the message list to display the pop-up window again.
  5. Click [Add].

View text message list

To view the list of text messages sent, log in to the dashboard with an admin account, and then navigate to Message > Text message.

  • Check the Status of the message to check whether the message was sent successfully. If it is Succeeded, then a message is displayed together.
  • You can search for specific messages by period and messages.

Edit and resend text messages

If a text message has not yet been sent and has a status of Waiting or a status of Failed because it failed to send, then you can edit the message. If editing is completed in the Waiting state, then the edited content will be reflected when the message is sent. If editing is complete in the Failed status, then the message will be resent according to the modified settings.

To edit a text message:

  1. Click Message of the message you want to edit in the message list.
  2. Edit the necessary parts, and then click [Edit].

Delete text messages

If a text message has not yet been sent and has a status of Waiting or a status of Failed because it failed to send, then you can edit the message.

To delete a text message:

  1. Click Message of the message you want to delete in the message list.
  2. Click [Delete], and then click [Confirm] in the instruction message.

Manage coupons (Pro or later)

You can create, provide, and manage various coupons that can be used by the game members in the game. You can check the actual usage rate of coupons used by members who received them, through recovery rate figures.

Coupons can only be created when there are items to be provided through coupons. First, you need to create items to be provided through coupons in the Game > Item menu in the dashboard. For more details about items, see Manage items (Pro or higher).

Create general coupons

To create a general coupon to be used by entering a code:

  1. Log in to the dashboard with the admin account.
  2. Click the Coupon > General coupon menu, and then click [Create coupon].
  3. Click the toggle button for Status to set it to Enabled.
  4. Enter the Description, Usage period, Coupon length, and Coupon quantity.
    • Coupon length refers to the length of the coupon code.
  5. Enter the item and the quantity to be provided through the coupon in the Item field, and then click [Add].
    • To specify the coupon settings in further detail, enter the details for the item you need among Prefix and Suffix of the coupon code, and the in-game coupon Title and Content , and then click [Add].
    • For more details about item creation, see Manage items (Pro or higher).

Create keyword coupons

To create a keyword coupon to use by entering a keyword:

  1. Log in to the dashboard with the admin account.
  2. Click the Coupon > Keyword coupon menu, and then click [Create coupon].
  3. Click the toggle button for Status to set it to Enabled.
  4. Enter the Description, Usage period, Coupon length, and Coupon quantity.
    • Coupon length refers to the length of the coupon code.
  5. Enter the item and the quantity to be provided through the coupon in the Item field, and then click [Add].
    • To specify the coupon settings in further detail, enter the details for the item you need among Prefix and Suffix of the coupon code, and the in-game coupon Title and Content , and then click [Add].
    • For more details about item creation, see Manage items (Pro or higher).

View coupon list

You can check the list of added coupons and the recovery rate of individual coupons, and add the quantity of each coupon as needed.

To view the list of added coupons, log in to the dashboard with an admin account, and then navigate to Coupon > General coupon or Coupon > Keyword coupon.

  • You can search for specific coupons based on date or coupon description.
  • You can increase coupon quantity by clicking gamepot-gamepotuse-gamemgmt_payment_ko.png of the individual coupon row.
  • You can check usage details by clicking gamepot-gamepotuse-gamemgmt_coupon_ko.png of the individual coupon row.

Edit coupons

To edit a coupon:

  1. Click Description for the coupon you want to edit in the coupon list.
  2. Edit the necessary parts, and then click [Save].

Delete Coupons

To delete a coupon:

  1. Click Description for the coupon you want to delete in the coupon list.
  2. Click [Delete], and then click [Yes] in the instruction message.

View coupon usage history

You can check the usage history of all coupons you have created. The information for usage status, coupon name, number, user, and date is displayed in the history. For keyword coupons, only used coupons are displayed in the usage history.

To view the coupon usage history, navigate to Coupon > Usage history in the dashboard.

  • You can search for specific coupons based on date, coupon number, or user ID.
  • Click the View failure history to display only the relevant history in the list.
  • Click the Status to check the usage details.
  • Click the User ID to check the member details.

Support (Pro or later)

You can operate and manage the game's support service from the dashboard. You can receive and reply to inquiries from game members, notify policies such as personal terms and conditions and privacy policy, and check statistics related to support services.

Respond to customer inquiries

You can check and respond to various inquiries and requests from game members in the dashboard. You can categorize received customer inquiries, and you can set up notifications to be sent to customers when replies are registered to their inquiries.

To view the list of customer inquiries received, log in to the dashboard with an admin account, and then navigate to Support > Customer inquiry.

You can click game-gamepot-gamemgmt_search to search for specific inquiries based on period, status, category, user ID, and inquiry information.

You can click game-gamepot-gamemgmt_table or game-gamepot-gamemgmt_list to change the way the inquiry list is displayed.

You can click the [Select actions] to edit various statuses of your inquiry.

  • You can click [Bulk replies] to batch reply to multiple inquiries. For more details about inquiry replies, see Check and reply to inquiries.
  • Click [Change status] to change the status of the inquiry by selecting from Processing, Completed, and Pending.
  • Click [Specify person in charge] to select and change the person in charge.

Check and reply to inquiries

To check and reply to inquiries sent by members:

  1. Click the Inquiry title of the inquiry you want to check in the inquiry list.
    • To batch reply to multiple inquiries, select all inquiries to be replied from the list, and then click [Bulk replies] in [Select actions].
  2. Check your inquiry, and then enter the reply in the Reply field.
    • You can click game-gamepot-gamemgmt_template to load a pre-written response template.
    • You can click the Category field to change the category of the inquiry.
    • You can click game-gamepot-gamemgmt_export to download the inquiry in a CSV file.
    • The details of the inquired member is displayed on the right side of the page.
  3. Click [Register] to register the reply.
    • You can click game-gamepot-gamemgmt_alert to send a notification for response registration.
    • After registering a reply, you can continue to register additional replies.
  4. (Optional) To change the status of the inquiry, click the status above the inquiry title.
    • The status of the inquiry changes to the specified state in the inquiry list.
    • Reply satisfaction is displayed when the member responds to the completed inquiry.

Specify person in charge of inquiry

You can specify a person in charge for each received inquiry. If you specify a person in charge for an inquiry, then only that person can reply.

To specify a person in charge for an inquiry, click the User ID of the inquiry for which you want to specify a person in charge in the inquiry list, and then click [Person in charge] to select the person in charge.

View support statistics

You can check inquiry submissions and processing statistics, inquiry processing statistics by person in charge, daily reports, and Google reviews.

To check the support statistics, navigate to Support > Customer inquiry in the dashboard.

  • Daily statistics: Displays daily statistics of customer inquiries. You can check for up to 90 days.
  • Statistics by manager: It displays the inquiry handling statistics for all managers and specified manager. Click game-gamepot-gamemgmt_plus to specify the manager you want to check.
  • Statistics by classification: It displays the inquiry handling statistics for all classifications and specified classification. Click game-gamepot-gamemgmt_plus to specify the classification you want to check.

You can change the display period for all graphs. For the graph with [Export], click the button to download RAW data as a CSV file.

Click gamepot-gamepotuse-gamemgmt_csstats_ko.png in the upper-right corner of the chart to view it in full screen, print it, or download it.

To view the Google reviews, navigate to Support > Google reviews.

  • Google reviews: It reads and displays reviews from the Google Store. To read reviews from the store, click [Settings], select the language for the reviews to be translated, and then click the Project settings > General > Ncloud menus, in that order. Then, enter the API key in the Google API key field.

Create page (web documents)

You can create the web document you want in the dashboard and use it for various support purposes. For example, you can create various help pages on your dashboard and make them visible to members through the View help button in-game.

To create web documents:

  1. Log in to the dashboard with the admin account.
  2. Click the Support > Page menu, and then click [Add].
  3. Enter the name of the web document to be created, and then click [Save].
  4. Click the list to the left of the [Add] button and select the saved web document.
  5. Select the default language for the web document in Default language, and select the language in which the document content will be created.
  6. Create the content, and then click [Save].

Edit page

To edit the page you created:

  1. Log in to the dashboard with an admin account, and then click the Support > Page menu.
  2. Click the list to the left of the [Add] button and select the web document you want to edit.
  3. Edit the necessary parts, and then click [Save].

Set Support

You can change settings related to Support, such as FAQs and reply templates.

To change the default settings of Support, log in, and then click the Support > Settings > General menu.

  • If you click [Web access address], then the URL for the web inquiry page where members, who are not logged in to the game, can leave inquiries is copied to the clipboard.
    The default language is English, and using a language at the end of the address in the form of & language=ko (ISO 639-1 code) sets that language as the default language.
  • If you click the [Star rating usage status] toggle button to activate it, then customers can leave a star rating on completed inquiries.

Inquirer information collection settings

You can set the member to fill out or not fill out the items set when making a customer inquiry, and specify the game terms and conditions to be displayed on the inquiry page.

To set whether to display the terms and conditions:

  1. Click the Support > Settings > General menu.
  2. Change the settings in the Terms and conditions area.
  3. Click [Save].

To set whether to collect the inquirer information:

  1. Click the Support > Settings > General menu.
  2. Change the settings in the Additional information settings area.
  3. For non-member inquiries, add additional information to which Template - apply regular expression emails is applied so that customers can receive a reply.
    • An email is sent when registering a reply to a non-member inquiry with additional information to which regular expression email is applied.
    • For additional information to which regular expression email is applied, the regular expression email is checked when registering an inquiry.
  4. Click [Save].

Set inquiry reply notifications

You can set a notification to be sent to a member when a reply is registered to a customer inquiry, or you can set the reply to be sent by email.

Set push notifications

To set up push notifications to be sent to members when they register to get replies to customer inquiries:

  1. Click the Support > Settings > Notifications menu.
  2. Enter the settings as shown below in the Push settings area.
    • Use status: Click the toggle button to enable it.
    • Default language: Select the default language in which messages will be displayed.
    • Message: Enter the message to be displayed for each language settings of the target device.
  3. Click [Save] at the bottom.

Set email notifications

To set up email notifications to be sent to members when they register to get replies to customer inquiries:

  1. Click the Support > Settings > Notifications menu.
  2. Set use status and the language as follows in the Email settings area.
    • Use status: Click the toggle button to enable it.
    • Default language: Select the default language in which email will be displayed.
    • Language: Select a language to apply the email settings to. The entered mail settings are reflected depending on the language of the device receiving the mail.
  3. Enter the email settings and content.
    • Click [Preview outgoing mail] to check where each settings item is reflected in the actual reply email.
    • Outgoing email address, name, subject: Enter the email address, email name, and email subject to be displayed as sender.
    • Top text: Enter the text that will be displayed as fixed at the top of the email body.
    • Reply, inquiry subject: Enter the reply subject and inquiry subject.
    • Bottom text: Enter the text that will be displayed as fixed at the bottom of the email body.
  4. Click [Save] at the bottom.

Check and add inquiry categories

To check inquiry category settings and add a new category:

  1. Click the Support > Settings > Type menu.
  2. Click [Add category].
  3. Click the toggle button for Status to set it to Enabled, and select the Default language.
  4. Select the category template language.
  5. Enter Category name, and create the content of the category template in the Template item.
  6. Click [Add].

Check and add inquiry reply templates

To check and add templates for replying to the inquiry:

  1. Click the Support > Settings > Reply template menu.
  2. Click [Add reply templates].
  3. Click the toggle button for Status to set it to Enabled, and select the template language.
  4. Enter Template name, and create the template in the Content item.
  5. Click [Add].

Manage inquiry rules

Automatically specify the person in charge, period, and importance of customer inquiries according to the rules set.

Rules are applied sequentially from the top. You can set the order of rules by clicking gamepot-gamepotuse-gamemgmt_up or gamepot-gamepotuse-gamemgmt_down.

To add rules:

  1. Click the Support > Settings > Rules menu.
  2. Click [Add rules].
  3. Click the toggle button for Status to set it to Enabled, and create the Rule name.
  4. (Optional) Enter the Period to which the rules will apply.
  5. Enter the Condition under which the rules will apply. If there may be 2 or more than rule conditions, then both conditions must be met for the rule action to be applied.
  6. Mark the checkbox of the Task which will be performed if the conditions are met, and then enter the details.
  7. Click [Add].

Set customer inquiry composition page

You can specify the color of the page where members write customer inquiries and notices.

To change the theme of the customer inquiry composition page:

  1. Click the Support > Settings > Themes menu.
  2. Specify the theme color you want in the [Themes (default color)] item.
  3. Specify the button's curvature you want in the [Themes (curve)] item.
  4. Click [Save] at the bottom.

To add a notice on the customer inquiry page:

  1. Click the Support > Settings > Notice menu.
  2. Click [Add].
  3. Click the toggle button for Status to set it to Enabled, and select the Default language.
  4. Select the notice language.
  5. Enter Title, and create the notice in the Content item.
  6. Click [Add].

Manage FAQ

You can create and manage frequently asked questions (FAQs).

To check the FAQ list, log in to the dashboard with an admin account and navigate to Support > FAQ.

  • You can search for specific FAQ by status, inquiry content, or reply content.
  • If you click [Web access address], then the web URL where you can check the created policy is copied to the clipboard.
  • Click [Export] to download the currently displayed list as a CSV file.

Add FAQ

To add FAQ:

  1. Click [Add] from the FAQ list.
  2. Click the toggle button for Status to set it to Enabled, and select the Category and Default language.
  3. Select the FAQ language in Language and fill out the Question and Answer.
  4. Click [Save].

Check and add FAQ categories

To check the FAQ's category settings and add a new category:

  1. Click [Category settings] from the FAQ list.
  2. Click [Add category].
  3. Click the toggle button for Status to set it to Enabled, and select the Default language.
  4. Select the category language.
  5. Enter Category name, select Icon, and then click [Add].

Edit FAQ

To edit FAQ:

  1. Click Inquiry of the FAQ you want to edit in the FAQ list.
  2. Edit the necessary parts, and then click [Save].

Delete FAQ

To delete FAQ:

  1. Click Inquiry of the FAQ you want to delete in the FAQ list.
  2. Click [Delete], and then click [Confirm] in the instruction message.

Manage operation policies

You can create the game terms and conditions, privacy policy, and refund policy in the dashboard. Members can be notified of the created policies through the GAMEPOT SDK.

For more details about how to notify policies through SDK, see the SDK guide for each operating system.

To create and edit operation policies:

  1. Click the policy menu you want among Terms and Conditions, Privacy policy, Refund policy under Support > Settings menu in the dashboard.
  2. Select the Default language, and select the language in which you want to create the policy.
    • If you click [Web access address], then the web URL where you can check the created policy is copied to the clipboard.
  3. Create the policy, and then click [Save].

Set GDPR

If you enable GDPR, then you can display the GDPR terms and conditions page instead of the existing terms and conditions page by determining the GDPR target country based on the IP of the client accessing the game.

Note

For more information about GDPR, see the Institution's official website.

To enable GDPR:

  1. Click GDPR under the Support > Settings menu in the dashboard.
  2. Click [Settings], set as shown below, and then click [Confirm].
    • See Cloud Outbound Mailer to send a GDPR verification email, and subscribe to the service.
    • Enable GDPR: Click the toggle button to enable it.
    • Outgoing email address, name: Enter the sender's address and email name to be displayed on the GDPR verification email.
    • Enable ads app consent: If you want to display the terms and conditions for providing customized advertisements in the verification email, then click the toggle button to enable it.
  3. Click the toggle buttons for Enable, Agree required, respectively, to set the usage status of the currently created page and the agreement requirement status.
  4. Select the Default language, and select the language in which you want to create the policy.
  5. Create the policy title, and then click [Save].

Game

You can manage various settings inside and outside the game, such as checking character information, managing items and gifts, pre-reservation statistics, remote configuration settings, and log collection.

Check player information (Pro or later)

You can check the in-game character (player) information sent to the dashboard through SDK (game log delivery API).

For more details about how to send game logs and display character information in the dashboard, see the SDK guide for each operating system.

  • You can search for specific player based on period and player information.
  • Click [Export] to download the currently displayed list as a CSV file.

Gift (Pro or later)

You can gift items to game members from your dashboard through a webhook.

Set webhook firewall

For security reasons, it is recommended to set up a firewall on the webhook address before using the present feature. If there is no set firewall and normal request verification, then members who abuse the system may receive items in an abnormal way. For details about webhook settings, see Server to server settings.

To configure a firewall for webhook addresses, set up a whitelist-based firewall and allow access from the GAMEPOT IPs below.

  • 49.236.143.202
  • 49.236.143.198
  • 106.10.53.19
  • 106.10.52.84

If you want to block spoofing attacks as well, then use the etc attribute to set up normal request validation to be performed.

Send gift

To give items to game members from the dashboard:

  1. Log in to the dashboard with the admin account.
  2. Click the Game > Gift menus, in that order, and then click [Send gift].
  3. Select a target to receive the item from the Target, and then enter the Expiration date.
  4. Enter the user ID of the member to whom the item is to be provided to User ID.
    • You can enter multiple IDs separated by ; (semicolon).
  5. Enter the data to be passed as the userdata value when sending a webhook to UserData.
    • You can enter multiple data separated by ; (semicolon).
    • If only one value is entered, then that value will be delivered to all entered User IDs.
  6. Enter the text that will be displayed in the character mailbox in the game in Title and Description.
  7. Select the Item, and then enter the quantity.
  8. Click [OK].
    • If you want to test send without actually providing the item, then click the toggle button for Test to enable it.

Check sent gift list

You can check the sent gift list, and check whether each delivery request succeeded or failed.

To check the sent gift list, log in to the dashboard with an admin account, and then navigate to Game > Gift.

  • You can select the failed delivery, and click [Provide again] to provide items again.
  • You can search for a specific delivery history based on period and player information.
  • Click the View failure history to display only the relevant history in the list.
  • Click [Export] to download the currently displayed list as a CSV file.

Gift multiple items at once

Download the CSV form, fill it out, and upload it to the dashboard to gift multiple items at once.

To gift multiple items at once using the CSV form:

  1. Click [Bulk input] above the sent gift list.
  2. Click [Download CSV sample] to download the form.
  3. Open the downloaded CSV file, enter the product information as shown below, and then save it as a CSV file in UTF-8 format.
    • target column: Enter the user ID of the member to whom the item is to be provided
    • ItemId column: Enter the ID of items to be provided
    • count column: Enter the quantity of items to be provided
    • expireAt column: Enter the expiration date
    • title column: Enter the title that will appear in the character's in-game mailbox
    • description column: Enter the description that will appear in the character in-game mailbox
    • tag_1 column: enter the player name to be inserted into the title entered in the title column
    • tag_2 column: Enter the item name to be inserted in the description entered in the description column
  4. Click [Register CSV file] to upload the saved CSV file.
    • If the pop-up window for the button is closed, then click [Bulk input] above the sent gift list to display the pop-up window again.
  5. Click [Apply].
    • If you want to test send without actually providing the item, then click the toggle button for Test to enable it.

Manage items (Pro or later)

You can create and manage in-game items to be provided in the form of gifts or coupons. Created items can be selected from the creation pop-up window when using the present feature or coupon feature.

Create Item

To create items:

  1. Log in to the dashboard with the admin account.
  2. Click the Game > Item menus, in that order, and then click [Add item].
  3. Enter the name and ID of the item.
  4. Enter the maximum number of items that can be entered when providing items to Maximum number of items, and then click [Save].
    • If you enter 0, then it sets no limit.

Create multiple items at once

Download the CSV form, fill it out, and upload it to the dashboard to create multiple items at once.

To create multiple items at once using the CSV form:

  1. Click [Bulk input] above the item list.
  2. Click [Download CSV sample] to download the form.
  3. Open the downloaded CSV form file, enter the product information as shown below, and then save.
    • Item name column: Enter a name for the item.
    • Item ID: Enter the ID of the item
    • Max count: Enter the maximum number that can be entered when using an item (set as no limit when entering 0)
  4. Click [Register CSV file] to upload the saved CSV form file.
    • If the pop-up window for the button is closed, then click [Bulk input] above the item list to display the pop-up window again.
  5. Click [Apply].

Check item list

To check the item list, navigate to Game > Item in the dashboard.

  • You can search for specific items based on item name or item ID.
  • Click [Export] to download the currently displayed list as a CSV file.

Edit item

To edit items:

  1. Click Item name of the item to be edited from the item list.
  2. Edit the necessary parts, and then click [Save].

Delete item

To delete items:

  1. Click Item name of the item to be deleted from the item list.
  2. Click [Delete], and then click [Yes] in the instruction message.

Advance reservation (Pro or later)

You can check the number of advance reservations registered through the game's advance reservation webpage in a graph in the dashboard. Create the ID of the advance reservation, insert it into the advance reservation JavaScript to read the data, and display it in the dashboard.

Create advance reservation ID

To create an advance reservation ID that you can insert into JavaScript:

  1. Log in to the dashboard with the admin account.
  2. Click the Game > Advance reservation menus, in that order, and then click [Add].
  3. Enter the advance reservation ID to be used in Name, and then click [Save].
    • The advance reservation name is automatically copied. You can read the data by inserting the copied advance reservation name into the advance reservation JavaScript.

View advance reservation statistics

To check the number of registered advance reservations:

  1. Log in to the dashboard with the admin account.
  2. Click the Game > Advance reservation menus, in that order, click the name of the advance reservation to the left of the [Add] button, and then select the advance reservation you want to check.
    • You can change the data to be displayed by store and date.
    • Click [Export] to download RAW data of the currently displayed graph as a CSV file.

Edit advance reservation

To change the advance reservation name or reset data:

  1. Click the advance reservation name on the left of the [Add] button in the advance reservation graph page, and then select the advance reservation to edit.
  2. Click [Modify].
  3. Perform the necessary tasks below, and then click [Save].
    • To change the advance reservation ID, correct the advance reservation name entered in Name.
    • To reset the advance reservation statistics data, click [Reset data], and then click [Confirm] in the instruction message.

Delete advance reservation

To delete an advance reservation name:

  1. Click the advance reservation name to the left of the [Add] button in the advance reservation graph page, and select the advance reservation to delete.
  2. Click [Modify].
  3. Click [Delete], and then click [Confirm] in the instruction message.

Remote app configuration (Pro or later)

You can add parameters to the GAMEPOT server so that you can change the action and shape of your app in the dashboard without updating the app. The value of the added parameter can be loaded from SDK and used.

Add parameter

To add parameters to the GAMEPOT server for remote app configuration:

  1. Log in to the dashboard with the admin account.
  2. Click the Game > Remote configuration menus, in that order, and then click [Add].
  3. Enter the parameter name and variable value in Parameter and Value, respectively, and then click [Confirm].

Check parameter list

To check the parameter list, log in to the dashboard with an admin account, and then navigate to Game > Remote configuration.

  • Click Parameter in each parameter row to edit the name and value of each parameter.
  • Click Delete in each parameter row to delete that parameter.

Log collection

You can collect various logs in the game by linking with the ELSA service of NAVER Cloud Platform.

For more details about log collection, see ELSA guide.

**Leaderboard **

You can collect score data to rank players by game. Collect data, such as experience and scenario scores, to rank players and record the rankings.
You can create multiple leaderboards in each game, such as daily, weekly, monthly, seasonal, and all-time leaderboards.

For more information on these intervals, refer to the description below.

  • The daily leaderboard lists players in ranking based on their records collected between the predefined Start date and time to the Reset time.
  • The weekly leaderboard is comparable to the daily leader board, except that it allows specifying the Reset date when the ranking is initialized automatically.
  • The monthly leaderboard Reset date allows specifying a date between the 1st to the 30th of the month when the ranking is initialized.
  • The seasonal leaderboard collects and calculates data for a certain period specified.
  • The all-time leaderboard continuously collects and calculates data from the Start date until the administrator chooses to stop its operation.

Leaderboard List

The following describes how to check the status and details of leaderboards.

  1. Log in to the dashboard with the admin account.
  2. Navigate to Game > Leaderboard.

Add Leaderboard

  1. Click [Add] from the Leaderboard list.

  2. Click the toggle button for Status to set it to Enabled.

  3. Enter the unique ID of the leaderboard.

    • Once created, the ID cannot be edited.

  4. Enter the Name and Description of the leaderboard.

  5. Enter the Icon URL to enable the icon you wish to use.

  6. In Start date, select the Date and time you want to begin collecting player data and ranking them.

    • You can set the Time slot.

  7. Select the ranking data calculation cycle in Cycle.

    • You can select the Reset time and Reset date of the ranking data for the Cycle you selected.

  8. Select the Sorting criteria for the players’ data.

  9. Set the ranking data calculation criteria in the Ranking update criteria.

    • Latest score records the latest scores achieved by players.
    • Cumulative score records player scores in a cumulative manner.
    • Best score records only the best scores of players.

  10. Tie breaker sets how ranks are decided if there are multiple players with a tied score.

    • Initial ranking weighs the score of a player who has reached the Ranking update standard for the first time.
    • Recent ranking weighs the score of a player who has reached the Ranking update standard most recently.

  11. Verify user identity provides toggles described below.

    • Enable: Check in the GAMEPOT the presence of the user data (UUID) which is used for the ranking decisions. It is used for ranking decisions only when user data exists.
    • Disable: Creates and uses a leaderboard without checking the presence of the user data.

  12. Complete all the settings, and then click [Save].

Edit and delete leaderboard

  1. From the list of leaderboards, click the ID of the leaderboard you wish to edit.
    • Make some edits in the details window and click [Save].
    • You can click [Delete] to delete the applicable leaderboard.

Friend list

You can send a friend request to other users (members) in a game and manage the list of your friends.

View friend list

To view the friend list:

  1. Log in to the dashboard with the admin account.
  2. Navigate to Game > Friend list.

The below functions are available.

  • Send friend request
    • You can send a friend request to other users. The recipients will get notified of your request.
  • Accept friend request
    • You can accept friend requests from others. You are connected with the counterpart as friends once you accept the request.
  • Reject friend request
    • You can reject friend requests from others.
  • Cancel friend request
    • You can cancel your friend requests in the pending status. It is useful, for example, if you have changed your mind or find you sent it to the wrong person.
  • Friendship status
    • You can view friendship status. The following indicators show the current friendship status.
      • Not friend: Indicates that you and the counterpart are not friends.
      • Requested: Indicates that you sent a friend request to the counterpart who has not yet responded.
      • Pending: Indicates that you got a friend request from the counterpart but have not yet responded.
      • Friends: Indicates that you and the counterpart are friends.
  • Friend list
    • You can see the current list of your friends.
  • Received friend request list
    • It lists users who have sent a friend request to you. You can accept or reject individual requests directly from the list.
  • Sent friend request list
    • You can find the list of users to whom you have sent a friend request but who have not yet responded.
  • Unfriend
    • You can break off friendships with other users. If you end a friendship with a user, the user will be removed from the list of your friends. In the case you wish to restore friendship, you can make a new friendship request to the user.